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Aegean Updates the Travel Trade

Aegean Updates the Travel Trade

All Aegean (390) and Olympic Air (050) tickets, with original date of issuance on/before 9 April 2020, including at least one flight with a travel date between 1 April and 30 June 2020, can be reissued from 10 until 16 April 2020 for the same destination and new travel dates after 1 July (at least one flight) without applying rebooking fees or collecting any fare difference. For tickets rebooked for flights operating up to 31st May, the fare difference must be collected as normal.

Below is an updated summary of the flexibility offered in reissuing Aegean and Olympic Air tickets (this replaces any previous instructions):

  1. 1.0  Fare difference waiver period: 10 – 16 April 2020 (new)
  2. 1.1  Original date of issuance on/before 9 April 2020, for any route (A3/OA) and original travel dates from 1 April up to and including 30 June 2020. Reissue must be done between 10 and 16 April 2020
    Fare Difference is waived for new travel dates on/after 1 July 2020
    Fare Difference is not waived for new travel dates on/before 31 May 2020

• Amadeus: A ‘Dynamic Waiver’ product functions through Auto-Reissue, allowing the auto-removal of Rebooking Fees & Fare Difference and the auto-addition of the Endorsement ‘PROJUN20TA’

  • Sabre: A manual reissue is required to waive Rebooking Fees and Fare Difference. Endorsement Box should be updated with the text ‘DUE TO CORONAVIRUS’
  • Travelport: A manual reissue is required to waive Rebooking Fees and Fare Difference. Endorsement Box should be updated with the text ‘DUE TO CORONAVIRUS’
  • Farelogix: A manual reissue is required to waive Rebooking Fees and Fare Difference. Endorsement Box should be updated with the text ‘DUE TO CORONAVIRUS’During the reissue process, all ticket elements (fare, fare basis, baggage allowance, taxes paid etc.) will be transferred to the new ticket, regardless of the booking class (RBD) used for the new flight (always in the same cabin Economy or Business).
    DUE TO CORONAVIRUS should be inserted into the Endorsement Box.The reissue process is the same as an involuntary reissue but without the (I) (Involuntary) and the insertion of the above in the endorsement box.
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Michael Flood is the Editor of Ireland's leading travel industry publication, Irish Travel Trade News. With more than 35 years experience, he has accumulated an in-depth knowledge of the airline industry and the travel and tourism world.

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