Aer Lingus has now achieved a 4-star rating by Skytrax, the international air transport rating organisation. Aer Lingus is the first Irish airline to receive this rating and joins a select group of only 40 airlines worldwide that also offer a 4-star guest experience. The airline is also now the only 4-star airline connecting Ireland and North America.
Stephen Kavanagh, Aer Lingus Chief Executive, said: “We are delighted to have achieved a 4-star rating from Skytrax, which recognises our product offering, service and overall guest experience as word-class. 2016 is shaping up to be a standout year in the airline’s history as not only does our transatlantic expansion continue to accelerate and we celebrate 80 years of flying, now we can also we stand proud as Ireland’s only 4-star airline.
“The needs of our guests are central to everything we do and this achievement not only confirms that our service enhancements are responding to those needs, it also confirms our status as global leader within the air travel industry. While our product offering was instrumental in securing the rating, it is our people that then deliver the award-winning, world-class experience each day at the airport, on board and beyond, and this was highlighted by Skytrax in their awarding of the fourth star. I am very proud of the entire team at Aer Lingus who each played their part in making this happen.”
As a value carrier Aer Lingus is committed to delivering to its guests a high quality travel experience at a value price. As part of that commitment to delivering a high quality travel experience, two years ago, Aer Lingus embarked upon a mission to offer its guests the ultimate travel experience at every point of their journey – from booking on Aer Lingus.com, airport check-in, boarding procedures, to stepping on board the aircraft. The ‘Good to Great’ programme revisited each aspect of the Aer Lingus guest experience to identify ways in which to innovate the overall product offering, increase efficiency, provide a more comfortable experience on board and ultimately offer guests a world-class service.
A key milestone in the ‘Good to Great’ journey was the relaunch of Aer Lingus’s Business Class, which now offers fully lie-flat seats, where each seat transforms into a fully lie-flat 6.5 foot long by 22 inches wide bed, and a redesigned cabin space offering greater comfort, storage and space. The new Business Class also offers wi-fi onboard, the best in Irish cuisine complemented by award-wining wines, plus the latest in inflight entertainment. At the airport Business Class guests are also invited into Aer Lingus’s lounges in Dublin, Boston, London Heathrow and New York JFK and for those arriving from North America the Aer Lingus ‘Revival Lounge’ in Dublin Airport offers them the chance to refresh on arrival.