Aghadoe Heights Hotel and Spa Gets Service Excellence Award

Aghadoe Heights Hotel and Spa Gets Service Excellence Award

The 5-star Aghadoe Heights Hotel and Spa in Killarney has become the first hotel in Kerry to complete Failte Ireland’s Accredited Service Excellence Programme. David Strahan from Failte Ireland was in Killarney last week to present the hotel with the new Service Excellence Business Award.

Above, David Strahan, Failte Ireland, presents the Service Excellence Business Award to Niall Coffey, General Manager, and his team at Aghadoe Heights Hotel and Spa in Killarney, Co Kerry.

“Guest-focussed service has always been an absolute priority in our business”, said Niall. “We cannot simply be satisfied with meeting our guests’ expectations, we need to surpass them.”

The hotel is renowned for the longevity of many of its team members and continuously invests time and energy into ongoing team training, for existing and new employees. Niall is delighted to collaborate with support platforms such as Failte Ireland’s Service Excellence Programme to upskill his team and ultimately enhance the visitors experience, keeping Killarney on the map as one of Ireland’s premier destinations.

Colleagues at the Aghadoe Heights Hotel and Spa completed specialised training modules that covered areas such as best-in-class service, customer standards, enhancing the guest journey, and cultural awareness.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *


Michael Flood is the Editor of Ireland's leading travel industry publication, Irish Travel Trade News. With more than 35 years experience, he has accumulated an in-depth knowledge of the airline industry and the travel and tourism world.

More in News

The Europe Hotel Wins Award for ‘Hotel Spa of the Year’

Michael FloodMarch 22, 2019

What Travel Agents Should Know When Booking Families with a Child Who Has Autism

Neil SteedmanMarch 22, 2019

British Airways B747 Gets Heritage Livery

Michael FloodMarch 21, 2019

World ATM Congress in Madrid

Michael FloodMarch 21, 2019

Atlantic Joint Venture: a Partnership of Air Canada, Lufthansa Group and United Airlines

Ian BloomfieldMarch 21, 2019

Cathay Pacific Wants to Increase Flights from Dublin to Hong Kong

Michael FloodMarch 21, 2019

Uniworld Releases Renderings of New Ship on the Mekong

Michael FloodMarch 21, 2019

Cork Airport Rolls Out the Sunflower Lanyard

Michael FloodMarch 21, 2019

CAR Issues New Travel Agent Licence

Neil SteedmanMarch 21, 2019

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland