News

Aghadoe Heights Hotel and Spa Gets Service Excellence Award

Aghadoe Heights Hotel and Spa Gets Service Excellence Award

The 5-star Aghadoe Heights Hotel and Spa in Killarney has become the first hotel in Kerry to complete Failte Ireland’s Accredited Service Excellence Programme. David Strahan from Failte Ireland was in Killarney last week to present the hotel with the new Service Excellence Business Award.

Above, David Strahan, Failte Ireland, presents the Service Excellence Business Award to Niall Coffey, General Manager, and his team at Aghadoe Heights Hotel and Spa in Killarney, Co Kerry.

“Guest-focussed service has always been an absolute priority in our business”, said Niall. “We cannot simply be satisfied with meeting our guests’ expectations, we need to surpass them.”

The hotel is renowned for the longevity of many of its team members and continuously invests time and energy into ongoing team training, for existing and new employees. Niall is delighted to collaborate with support platforms such as Failte Ireland’s Service Excellence Programme to upskill his team and ultimately enhance the visitors experience, keeping Killarney on the map as one of Ireland’s premier destinations.

Colleagues at the Aghadoe Heights Hotel and Spa completed specialised training modules that covered areas such as best-in-class service, customer standards, enhancing the guest journey, and cultural awareness.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

Michael Flood is the Editor of Ireland's leading travel industry publication, Irish Travel Trade News. With more than 35 years experience, he has accumulated an in-depth knowledge of the airline industry and the travel and tourism world.

More in News

IMFT 2018 Shines a Light on Thailand’s Thriving MICE Scene

Fergal McAlindenOctober 17, 2018

Nordic Business Class Service Enhancements

Neil SteedmanOctober 17, 2018

Introducing the Traditional ‘Kahvikutsut’

Neil SteedmanOctober 17, 2018

Best-in-Market In-flight Internet Service

Neil SteedmanOctober 17, 2018

Meaningful Encounters – Finnair and Finavia

Neil SteedmanOctober 17, 2018

New A350 Route to Los Angeles in 2019

Neil SteedmanOctober 17, 2018

Finnair Team in Ireland

Neil SteedmanOctober 17, 2018

The Sky’s the Limit as Mount Charles Announces £30m BIA Contract Deal

Michael FloodOctober 16, 2018

Leah Quinn Wins a Trip with Qatar Airways

Michael FloodOctober 16, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland