News

Aghadoe Heights Hotel and Spa Gets Service Excellence Award

Aghadoe Heights Hotel and Spa Gets Service Excellence Award

The 5-star Aghadoe Heights Hotel and Spa in Killarney has become the first hotel in Kerry to complete Failte Ireland’s Accredited Service Excellence Programme. David Strahan from Failte Ireland was in Killarney last week to present the hotel with the new Service Excellence Business Award.

Above, David Strahan, Failte Ireland, presents the Service Excellence Business Award to Niall Coffey, General Manager, and his team at Aghadoe Heights Hotel and Spa in Killarney, Co Kerry.

“Guest-focussed service has always been an absolute priority in our business”, said Niall. “We cannot simply be satisfied with meeting our guests’ expectations, we need to surpass them.”

The hotel is renowned for the longevity of many of its team members and continuously invests time and energy into ongoing team training, for existing and new employees. Niall is delighted to collaborate with support platforms such as Failte Ireland’s Service Excellence Programme to upskill his team and ultimately enhance the visitors experience, keeping Killarney on the map as one of Ireland’s premier destinations.

Colleagues at the Aghadoe Heights Hotel and Spa completed specialised training modules that covered areas such as best-in-class service, customer standards, enhancing the guest journey, and cultural awareness.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

Michael Flood is the Editor of Ireland's leading travel industry publication, Irish Travel Trade News. With more than 35 years experience, he has accumulated an in-depth knowledge of the airline industry and the travel and tourism world.

More in News

The Happy Pear to Open in Dublin Airport Terminal 1

Neil SteedmanAugust 17, 2019

New Head of Sales Appointed at Visit Orlando

Michael FloodAugust 16, 2019

CAR Interim Report on Insolvency Protection Arrangements Concludes “No clear preferred option”

Neil SteedmanAugust 15, 2019

TUI Group Expects “Solid Performance” in 2019

Neil SteedmanAugust 15, 2019

Travel Counsellors Ireland Seeks Experienced Travel Executive

Neil SteedmanAugust 15, 2019

ITTN’s Great Value Travel Deals – 15th August 2019

Neil SteedmanAugust 15, 2019

Travel Counsellors’ 2020 Conference Set for Druids Glen Hotel

Neil SteedmanAugust 15, 2019

Hainan Airlines Suspends Flights for the Winter

Michael FloodAugust 15, 2019

Norwegian Ends Transatlantic Flights from Ireland to North America

Michael FloodAugust 15, 2019

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland