Air France expects to operate 48% of its flights today, Tuesday 23rd September 2014, given that an estimated 57% of pilots are planning to strike. Air France regrets this situation and is making every effort to minimise the inconvenience this strike action may cause to its customers.
Air France asks its customers to check on www.airfrance.com that their flight is operating before going to the airport. The flights displayed as maintained for 23 September will operate. Air France once again recommends its customers with a flight reservation between 15 and 26 September to postpone their trip or change their ticket at no extra cost.
Some 7,000 Air France employees are doing all they can to assist customers. Since last week, more than two million texts and messages have been sent to inform customers due to travel between 15 and 26 September, individually and in real time.
Earlier, Frédéric Gagey, President and Chief Executive, said: “Air France has maintained constant dialogue with its pilots in order to reach an agreement to benefit the Group’s growth and competitiveness. I deplore that our concrete proposals to reassure our pilots have not been met with a reasonable response as yet. On behalf of the whole company, I would like once again to apologise to all of our clients and their families. We are doing all we can to help them.”
Air France flights operated by other airlines, including HOP!, KLM and Delta Air Lines, are running as normal.
Regardless of ticket type, Air France is offering all its customers on flights operated by Air France between 15 and 26 September the opportunity to:
– Modify their ticket to reschedule their flight between 27 September and 8 October 2014 inclusive, free of charge, subject to available seats when choosing their rescheduled flight.
– Receive a voucher valid for one year on Air France or KLM flights for a rescheduling flight for after 8 October 2014, a change of destination or departure point, or to cancel their tickets :
– at www.airfrance.com in the ‘Review/modify your reservations’ section, on the Company’s mobile sites,
– via Twitter using #Airfrance, at Facebook.com/airfrance, by calling 0800 240 260 (available from France and overseas departments) or on +33 1 57 02 10 58 (from abroad), or from customers’ usual retailer.
The Diard law allows the company to provide a more accurate estimation of the number of people involved in industrial action 48 hours in advance.
The flight programme is updated 24 hours in advance and is communicated to customers on the day before their journey.
Air France is requesting that passengers visit www.airfrance.fr to check if their flight is being operated before travelling to the airport.