AirlineRatings.com has announced, along with its Airline Excellence Awards its Top Ten airlines for 2015. Heading the list is Air New Zealand followed by Etihad Airways, Cathay Pacific Airways, Qantas Airways, Emirates, Singapore Airlines, Eva Air, Lufthansa, All Nippon Airways and British Airways.
To be named in the top ten, airlines must achieve a 7-star safety rating and demonstrate leadership in innovation for passenger comfort. AirlineRatings.com developed its unique 7-star ratings system after two years of evaluation and the system is now endorsed by the International Civil Aviation Organisation.
The editors of AirlineRatings.com, over a period of four months, look for a consistent level of service, innovation and staff engagement from each major contender. “We are looking for leaders in the industry, airlines that go the extra distance to make a real difference to the passenger experience,” said Geoffrey Thomas, Editor-in-Chief. “While we do not have a public vote, we do consider website feedback from passengers when making our final decisions.”
He noted that a big mover this year was Etihad Airways, which jumped from sixth to second place, while Qantas moved from fifth to fourth. This year British Airways made the top ten for the first time as did Lufthansa and Eva Air.