News

Amadeus Partners with Plusgrade to Bring Airlines Additional Revenues

Amadeus Partners with Plusgrade to Bring Airlines Additional Revenues

In order to maximise profitability, airlines must sell the right seat to the right customer at the right price. The big question is: What is the right seat and the right price for each individual traveller? Wouldn’t it help airlines if travellers could name that price themselves?

With Plusgrade, travellers can do just that. Plusgrade provides technology to airlines so that passengers can bid to move to a better class or have that much-prized free seat next to them on a busy flight. After buying their ticket, passengers place their bids for these services online. They find out if their offer is accepted between 24-72 hours before the flight takes off, adding a fun element of surprise to the trip.

The benefits are big for both passengers and airlines. Passengers are empowered by being able to make an offer for a premium service at a price they are comfortable with – depending on availability. In turn, airlines can capitalise on empty seats and increased upgrades, generating significant revenue while also benefitting from the improved customer experience delivered to their travellers.

“Plusgrade’s mission is to help airlines generate as much revenue as possible from every flight,” said Ken Harris, Plusgrade’s Chief Executive. “Our partnership with Amadeus further strengthens Plusgrade’s ability to innovate, lead and build on the meaningful revenue streams and enhanced customer experiences for which our signature up-sell solutions are known. Together with Amadeus, we will deliver powerful end-to-end ancillary revenue solutions and experiences for our common customer base in a rapid timeframe.”

“Enhancing merchandising capabilities for our airline customers is a priority for us at Amadeus,” said Julia Sattel, Senior Vice President, Airline IT, Amadeus IT Group. “We have been focusing on developing partnerships in order to deliver additional innovative solutions fast. Through this partnership, Altéa customers will be able to implement this solution much quicker than before. Airlines will be able to boost that all-important bottom line, while travellers will gain greatly from the increased choice and flexibility when deciding how they want their flight experience to be.”

“Our partnership with Plusgrade has over-delivered on customer engagement and continues to deliver meaningful ancillary revenue,” said Nick Evans, Manager Ancillary Revenue at Qantas Airways, an Altéa customer and a partner of Plusgrade.

In an industry with an average net profit margin of only 4.6% in 2015, airlines need to manage their fixed resources as best as possible in order to stay ahead of the pack. Plusgrade meets this need, and enables airlines to take advantage of everyone’s impulse for luxury: sometimes travellers just want to treat themselves.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, editor and proofreader for 53 years, and ITTN's News & Features Editor for 43 years. His travel blog is at www.thetravelbuddhist.com.

More in News

UNWTO Launches New Tourism Recovery Tracker

Neil SteedmanSeptember 25, 2020

Royal Caribbean announces updates to 2021 Summer cruises

Michael FloodSeptember 24, 2020

ITAA Calls for Covid-19 Tests Before Flight Departures

Neil SteedmanSeptember 24, 2020

“Celebrity Cruises’ newest ship, Celebrity Apex, arrives in Southampton

Michael FloodSeptember 23, 2020

IATA Calls for Universal Testing to Rebuild Aviation Confidence

Neil SteedmanSeptember 23, 2020

London Travel Week Will Be Fully Virtual in 2020

Neil SteedmanSeptember 23, 2020

What’s Another Green List?

Neil SteedmanSeptember 22, 2020

Unprecedented Industry Appeal to EC President to End Quarantines and Develop Common EU Testing Protocol

Neil SteedmanSeptember 22, 2020

Register NOW for Distinctly Thai’s Luxury & Romance Virtual Mart

Neil SteedmanSeptember 22, 2020

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland