Amadeus has signed a global reseller partnership agreement with Charter Solutions International, a US-based mobile technology provider, to offer solutions for TMCs and corporations to handle global traveller tracking and communication in any travel disruption or crisis situation. The proprietary Charter Solutions tool will be called Amadeus Mobile Messenger and will be marketed, implemented and supported by Amadeus worldwide.
Amadeus Mobile Messenger is a stand-alone solution that works interactively with smart devices such as iPhone, Blackberry, Android and Windows, using advanced messaging technology and standard SMS. The solution has groundbreaking new features such as the support of TMC workflows, itinerary locking, automated communication and travel simulation capabilities, which allow TMCs and corporations to better manage and assist travellers proactively and efficiently at the time of travel disruption and crisis.
With a sophisticated and rich graphical user interface, the solution supports and automates travel agency business processes in communication with travellers on the road. Corporations are able to locate and take care of travelling staff with the best available tools on the market. Call centres can also use this tool to manage their workforce more effectively by reaching out to their travellers as events unfold, thereby reducing call volumes to their locations.
Derek Beveridge, Chief Executive of Charter Solutions International, said: “I am delighted about our new partnership with Amadeus, a global leader of technology solutions for the travel industry. We are privileged that Amadeus has chosen our patent pending platform for travel disruption management and sophisticated pre-trip visualisation. We look forward to expanding our partnership with Amadeus by adding new modules for our platform such as active compliance monitoring, risk intelligence and RAVE (reverse auction voucher engine) for travellers.”
Albert Pozo, VP Global Customer Group, Amadeus, said: “As a company dedicated to providing the world’s best travel technology and consultancy to corporations, Amadeus is pleased to have signed a partnership with Charter Solutions International. Mobile solutions are leading travel industry trends, especially when facing unexpected emergency situations. Corporations need technology that helps them to fulfil their duty of care obligations by informing, locating and assisting their travellers in times of crisis, using technology that is compatible with their corporate travel policy and cost saving objectives.”
Amadeus Mobile Messenger is part of Amadeus’s corporate travel management solution, used by over 6,000 corporations in 59 markets, which serves corporations’ travel needs through a single entry point.