News

An ‘App-ortunity’ for Clients of Travel Counsellors

An ‘App-ortunity’ for Clients of Travel Counsellors

Travel Counsellors has launched its first consumer app, partnering with mobile app developer Apadmi to develop ‘my TC’, which is available from the Apple Store and Google Store.

The app provides leisure and corporate customers with instant access to travel information, itineraries and travel documents, as well as offering constant contact with the client’s Travel Counsellor if required, reflective of the company’s focus on making the experience as personalised as possible.

Varna, Bulgaria - October 24, 2015: Front view of Silver Apple iPhone 6S mockup with white screen and back side with Apple Inc logo. Isolated on white.

Rob Snelson, IT Director, Travel Counsellors, said: “We are very excited about the launch of ‘my TC’. Travel Counsellors is synonymous with high levels of personal service and that unique selling point has been encapsulated through a digital medium with the launch of this app. Using the very best technology combined with a caring heart to connect people is fundamental to our business and that is brought to light with this latest development.”

‘My TC’ also allows the Travel Counsellor to personalise booking information with imagery, names and trip notes on each part of the journey, as well as giving a countdown of upcoming trips. Customers will also have the ability to share details of their trip via e-mail and social media.

Last month ‘my TC’ was soft launched to 80 Travel Counsellors across the company’s seven global operations, with 350 corporate and leisure customers trailing the app, who provided feedback prior to the app being released this week. Following the first day of launch the app had almost 900 new users signed up, was accessed 2,000 times and viewed in 38 countries so far.

Cork-based Travel Counsellor Mary Foyle was part of the focus group and shared some feedback from one of her clients who said: “I have been using the Travel Counsellors App for a few weeks and it made such a difference to my travel plans. I was able to access my travel documents at the push of a button rather than searching through emails, even without wi-fi. Having my itineraries at my fingertips makes travelling so much easier. For me Travel Counsellors just got even more personal with the ‘My TC’ app.”

Mary continued: “The app definitely won’t replace the personal relationship I have with my customers, but I think it will actually enhance the service I provide. There are clear benefits for my business too – with the sharing functionality, customers can easily pass on my details and post on social media about their fantastic experience.”

Rob Snelson added: “This is the first phase in an ongoing programme of development for the app, with further features and functionality planned for roll-out over the coming months.”

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

The AmaPrima docked in Amsterdam.

AMA/KLM/Sunway Host Agents to Lunch with Style in Amsterdam

Michael FloodSeptember 23, 2017
Turkish Airlines B787-9 Order

Turkish Airlines Commits to Order 40 Boeing 787-9 Dreamliners

Neil SteedmanSeptember 23, 2017
IMG_4239

Brendan Barry Wins Two Tickets on Sri Lankan Airlines

Ian BloomfieldSeptember 22, 2017
IMG_4294

John Cassidy and Eileen Penrose Win Amadeus Golf Day

Ian BloomfieldSeptember 22, 2017
Ryanair Aircraft

CAR Update on EU240 Compensation with Ryanair

Michael FloodSeptember 22, 2017
Tourism Thailand + THY 1

Elaine and Aoife Win Places on Tourism Thailand + Turkish Airlines Mega Fam – Cork Winner Tonight!

Neil SteedmanSeptember 21, 2017
Finnair eNews Story 5

Win a Two-Night Break for Two in Helsinki with Finnair and Sokos Hotels

Michael FloodSeptember 21, 2017
Qatar Airways Chauffer Service

Arrive in Style with Qatar Airways Luxury Global Chauffeur Service

Neil SteedmanSeptember 21, 2017
Sinead Reilly, Strategic Account Director, Northern European Region, Travelport

Travelport Appoints Sinead Reilly in New Role of Strategic Account Director for Northern Europe

Neil SteedmanSeptember 21, 2017

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland