News

BA Trials Automated Check-in Service

BA Trials Automated Check-in Service

British Airways is to trial a new automated check-in service in France that it claims will take away some of the hassle of air travel – and also a complimentary porter service for premium Executive Club passengers departing from London Heathrow T5.

Selected passengers travelling on flights from France will be given the option to be automatically checked in and assigned a seat by the airline and sent their boarding pass electronically 24-hours before departure.

The service, part of a £5 billion investment programme, will be extended to a wider group of passengers next spring. If the trials are a success, the aim is to make the service an option for all customers across the BA network by end-2013.

British Airways

Frank van der Post, BA Managing Director of Brands and Customer Experience, said: “Customers have so much to think about prior to a trip, be that finishing up in the office or getting the kids’ suitcases packed. We’re aiming to give them one less thing to think about by giving them the choice to be checked in automatically and sent their boarding pass electronically. Then they just need to drop off any bags and make their way to the plane.”

First and Gold Executive Club

BA is also trialling a complimentary porter service for First and Gold Executive Club customers departing from London Heathrow T5. Customers will be greeted at their vehicle as it pulls up alongside the terminal by a host and offered the service of a porter, who will escort them and transport their luggage to the First class check-in area.

At New York JFK and Hong Kong International Airport, trials have been taking place to help customers navigate quickly through the buildings, with customer service staff positioned in the baggage and arrivals halls, and, in the case of Hong Kong, at the train station.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

Belfast’s Grand Central Hotel is Celebrating it’s First Anniversary

Michael FloodJuly 17, 2019

Shannon’s Place in National Aviation Reflected in 2019 Awards Wins

Neil SteedmanJuly 17, 2019

Cork Airport Celebrates Summer Season With Goody Bags

Neil SteedmanJuly 17, 2019

Hertz Takes Home Top Honours in 2019 Trazees Awards

Neil SteedmanJuly 17, 2019

Irish Ferries Family Holidays to Alton Towers & CBeebies Land

Neil SteedmanJuly 17, 2019

Visit California Summer Roadshow Comes to Dublin

Ian BloomfieldJuly 16, 2019

Blackpool Launches a £100,000 Design Competition

Michael FloodJuly 15, 2019

CAR Issues November Licence Round Timetable

Neil SteedmanJuly 15, 2019

Orlando Announces Record 75 Million Visitors

Michael FloodJuly 12, 2019

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland