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Becoming a Dubai Expert

Becoming a Dubai Expert

ITTN’s Neil Steedman asked two travel agents – Mary Downes, Product Manager, Cassidy Travel; and Jackie Sheehan, Senior Travel Consultant, Tropical Sky Ireland – about their experiences of completing the Dubai Expert online training programme.

Jackie Sheehan, Tropical Sky Ireland

Jackie Sheehan, Tropical Sky Ireland

Mary Downes, Cassidy Travel

Mary Downes, Cassidy Travel

When did you start, how long did it take, and when did you finish?

Jackie: “I actually only got to complete the programme in September, having made several attempts over the past year or so! I knuckled down and completed in the same day.”

Mary: “I started on 15th August and the programme took me approximately four hours to complete.”

Why did you decide to become a Dubai Expert?

Jackie: “I have been selling Dubai for quite a while, so I had wanted to do the programme to update my knowledge and get to know Dubai better. I also had a trip to Dubai planned.”

Mary: “I undertook the programme having been invited to participate in a familiarisation trip to Dubai.”

Was the programme as expected – or were there surprises?

Jackie: “There were no surprises really – and the programme was outstanding.”

Mary: “The surprise was that it took longer to complete than I thought it would.”

How easy or difficult was it?

Jackie: “It was tough enough, but the answers were always there – once you were paying attention!”

Mary: “Neither difficult nor easy, I just found that it took a while to complete.”

As a Dubai Expert are you more ‘able and willing’ to offer/sell Dubai to clients?

Jackie: “I am able, willing and very excited to offer/sell Dubai to my clients.”

Mary: “Yes, although I was already familiar with Dubai. At Cassidy Travel two of my responsibilities lie with the marketing of a destination and also destination awareness. They both involve collating information and cascading to the public and our sales staff.”

Do you now suggest a Dubai Stopover more often to connecting passengers?

Jackie: “Always.”

Mary: “Cassidy Travel offers Dubai as a stopover destination for honeymooners and long-haul clients.”

Could the Dubai Expert programme leave something out – or include something that it doesn’t?

Jackie: “I think the whole programme is fairly comprehensive, so it covers everything.”

Mary: “The programme is very detailed!”

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NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

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