News

Bellini Cocktails and Hot Towels with Delta Air Lines

Bellini Cocktails and Hot Towels with Delta Air Lines

When Delta Air Lines introduces its new main cabin service in November it will include complimentary welcome Bellini cocktails, a hot towel service, and mix-and-match option starters and mains.

“This is about investing in every single customer who chooses Delta, no matter where they sit on the plane,” said Allison Ausband, Delta’s Senior Vice President, In-flight Service. “The thoughtful touches we are investing in throughout the new main cabin were designed by flight attendants with one goal in mind: delivering an exceptional experience that our customers will rave about and one that our team, the best in the business, is proud to deliver.”

The service has been refined over the past year through rigorous testing through nearly 14,000 hours of flight time, feedback from more than 1,800 customer surveys, crew feedback, and input from a design team made up of 24 flight attendants, resulting in a number of changes to perfect the service for all of Delta’s long-haul international flights.

Delta has also provided training to its team of more than 3,000 Pursers – the lead flight attendants on international flights. Responsible for the customer experience throughout the aircraft, the role at Delta has evolved to include pre-flight introductions in the gate house and personal greetings at the boarding door.

Also, in addition to recently upgraded amenity kits, more international onboard enhancements are coming soon, including refreshed ear buds and headsets, to further demonstrate the airline’s commitment to creating a best-in-class experience.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

Barry Hammond Wins Trip to Thailand

Michael FloodJuly 18, 2019

Dublin Airport’s First Responders Programme Saves 28 Lives

Michael FloodJuly 18, 2019

Visit California Summer Roadshow Comes to Dublin

Ian BloomfieldJuly 18, 2019

A Visit to Abu Dhabi with Etihad Airways

Ian BloomfieldJuly 18, 2019

ITTN’s Great Value Travel Deals – 18th July 2019

Neil SteedmanJuly 18, 2019

CAR Issues New Travel Agent Licence

Neil SteedmanJuly 18, 2019

Silversea Launches Collection of Grand Voyages

Michael FloodJuly 18, 2019

Orlando Announces Record 75 Million Visitors

Michael FloodJuly 18, 2019

Irish Ferries Family Holidays to Alton Towers & CBeebies Land

Neil SteedmanJuly 18, 2019

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland