News

CAR 3Q16 Quality of Service Monitoring Report for Dublin Airport

CAR 3Q16 Quality of Service Monitoring Report for Dublin Airport

The Commission for Aviation Regulation (CAR) has published the results of quality of service monitoring of Dublin Airport for 3Q 2016. The report summarises the results, with data reported for security queue times, baggage-handling facilities, as well as passenger survey results. There were no service of quality breaches during the quarter, but the lowest satisfaction rating was for the comfort of waiting / gate areas.

The quality of service targets, which consistent failure to meet can lead to a penalty in the price cap, correspond to 12 quality of service categories, three of which are measured and reported by Dublin Airport and nine by the Airport Council International.

CAR Dubllin Airport Quality of Service 3Q16

The categories of quality of service collected and reported by Dublin Airport are the following:

–        Security queue wait time: number of days passengers queue for more than 30 minutes at security.

–        Out-bound baggage handling: percentage of time that the out-bound baggage handling system is unavailable for more than 30 minutes during hours of operation.

–        In-bound baggage handling: percentage of time that the in-bound baggage handling system is available during hours of operation.

The categories of quality of service reported by the ACI Passenger Survey are overall satisfaction, ease of way finding, flight information screens, cleanliness of airport terminal, cleanliness of toilets, comfort of waiting / gate areas, courtesy of airport staff, courtesy of security staff, and Internet / wi-fi.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

Shannon Duty Free Named in Ireland’s Top Five and ‘National Visitor Store’ of the Year

Neil SteedmanNovember 19, 2018

Travelling from Home with New KLM iFly VR Experience

Neil SteedmanNovember 19, 2018

Cantabria Infinita Region Briefs Trade in Dublin

Ian BloomfieldNovember 19, 2018

Dublin Airport Passenger Numbers Up 60% Since T2 Opened in 2010

Neil SteedmanNovember 19, 2018

CAR Issues Notice Re Heffernan’s Travel Claims and Renews Licence for One Foot Abroad

Neil SteedmanNovember 18, 2018

Thailand Leads Asia in International Visitor Spending – UNWTO Report

Michael FloodNovember 16, 2018

Michelle is Our Sixth Finalist in ITTN+EMIRATES Travel Photographer of the Year Competition

Neil SteedmanNovember 15, 2018

United to Operate B787-10 Dreamliner Between Dublin and New York/Newark

Neil SteedmanNovember 15, 2018

Hotelbeds to Acquire HolidayTaxis Group

Neil SteedmanNovember 15, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland