News

CAR Advises Planet Travel Has Ceased to Trade from 15 May

CAR Advises Planet Travel Has Ceased to Trade from 15 May

The Commission for Aviation Regulation (CAR) has advised that SM Tech Service Supply DAC, trading as Planet Travel in Kells, Co Meath, is unable to fulfil its obligations to its customers and ceased trading on Friday 15 May 2020.

Consumer Protection Scheme

The CAR said: “You may be covered by the CAR’s consumer protection scheme if you purchased a package from SM Tech Service Supply DAC T/A Planet Travel and this package includes travel. You may also be covered if you bought travel (alone) commencing in Ireland.

“Unfortunately, no other customers are covered by the scheme. If you are one of these customers, we advise you to look at the charge back policy of your credit/debit card provider and/or any holiday insurance you may have in place.

“If you have not left Ireland yet, check with your airline and with your accommodation provider to see if your tickets and/or accommodation are still valid and have been paid by the travel agent.

  1. If your airline says you can travel and if you have established your accommodation has been paid for, you can proceed with your travel plans.
  2. If your airline says you can travel but you have established that your accommodation is not paid for you can
  • proceed with your travel plans, pay for your accommodation yourself and then submit a claim for refund of the original cost of your accommodation from the Commission
  • choose not to travel and submit a claim for a refund from the Commission.

iii. If your airline says you cannot travel and your accommodation is not paid, you cannot proceed with your travel plans and you can submit a claim for your original costs back from the Commission.

For customers who bought either travel alone or a travel package commencing in Ireland a claim form is available here. You must submit your claim form within 60 days of the collapse of the business. The Commission will then assess these claims to determine the amount due to the claimant.”

View Comments (2)

2 Comments

  1. Siobhan Bennett

    September 8, 2020 at 12:39 pm

    Hi. I had booked a holiday with Planet Travel in Kells, filled in forms and sent them to CAR but have heard nothing. What should l do next?

    • Neil Steedman

      September 9, 2020 at 5:58 am

      Planet Travel closed on 15 May but you do not say when you sent your forms to the CAR. We suggest that you speak to one of the CAR’s advisors on 01 661 1700.

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, editor and proofreader for 53 years, and ITTN's News & Features Editor for 43 years. His travel blog is at www.thetravelbuddhist.com.

More in News

British Airways 747 will fly to Dunsfold Aerodrome to begin its new life as a TV and film set.

Michael FloodOctober 22, 2020

PATA announces dates for Virtual Roadshows

Michael FloodOctober 21, 2020

Global Recognition For Dublin Airport’s COVID-19 Safety Measures

Michael FloodOctober 21, 2020

Budget 2021: Are Travel Agents In or Out of the CWSS?

Neil SteedmanOctober 20, 2020

Covid-19: EC Adopts Recommendation to Co-ordinate Measures Affecting Free Movement

Neil SteedmanOctober 20, 2020

Wendy Wu has free flights to Japan offer expires 31 October

Michael FloodOctober 20, 2020

Cork Airport Responds to Ryanair Base Closure for Winter

Neil SteedmanOctober 20, 2020

Finnair Business Class meals take off in shops

Michael FloodOctober 20, 2020

WTTC to Establish Global Steering Committee to Revive International Travel

Neil SteedmanOctober 20, 2020

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland