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CAR Consultation on KPIs for Travel Trade Licensing Section

CAR Consultation on KPIs for Travel Trade Licensing Section

The Commission for Aviation Regulation (CAR) has published a Consultation on KPIs for the Travel Trade Licensing section (the document is available here) and invites responses no later than 5.00pm on Friday 15th September 2017.

The CAR said: “The Commission feels that now is an appropriate time to review the Key Performance Indicators that we use and to seek the views of our stakeholders in adopting a revised set of KPIs that will reflect more accurately the work that the Travel Trade Division carry out.

“We are proposing to amend two of the KPIs, keep two as they are and introduce one new one. We also propose to publish some additional information to provide interested parties with a better understanding of our work.

“We introduced Key Performance Indicators in 2011 and in each year thereafter we reported on our performance in our annual reports. The first measure relates to how often we let applicants know, within a week, that their application is incomplete and that additional information is required. The second measure looks at the percentage of applicants that are sent a Decision in Principle letter within one month of receipt of their completed application. The third measure is the percentage of applications that receive a licence within two weeks of providing a bond, and the final one looks at how many travel agents or tour operators we visit in a year. The table shows our performance for the period 2011-2015.”

CAR Travel Trade KPIs

Responses should be titled ‘Consultation on KPIs for Travel Trade Licensing Division’ and sent by email to: Traveltrade@aviationreg.ie (preferable), or by post to: Commission for Aviation Regulation, 3rd Floor, Alexandra House, Earlsfort Terrace, Dublin, D02 W773, Ireland.

The closing date for receipt of submissions is Friday 15th September 2017.

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NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

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