News

CAR Consultation on KPIs for Travel Trade Licensing Section

CAR Consultation on KPIs for Travel Trade Licensing Section

The Commission for Aviation Regulation (CAR) has published a Consultation on KPIs for the Travel Trade Licensing section (the document is available here) and invites responses no later than 5.00pm on Friday 15th September 2017.

The CAR said: “The Commission feels that now is an appropriate time to review the Key Performance Indicators that we use and to seek the views of our stakeholders in adopting a revised set of KPIs that will reflect more accurately the work that the Travel Trade Division carry out.

“We are proposing to amend two of the KPIs, keep two as they are and introduce one new one. We also propose to publish some additional information to provide interested parties with a better understanding of our work.

“We introduced Key Performance Indicators in 2011 and in each year thereafter we reported on our performance in our annual reports. The first measure relates to how often we let applicants know, within a week, that their application is incomplete and that additional information is required. The second measure looks at the percentage of applicants that are sent a Decision in Principle letter within one month of receipt of their completed application. The third measure is the percentage of applications that receive a licence within two weeks of providing a bond, and the final one looks at how many travel agents or tour operators we visit in a year. The table shows our performance for the period 2011-2015.”

CAR Travel Trade KPIs

Responses should be titled ‘Consultation on KPIs for Travel Trade Licensing Division’ and sent by email to: Traveltrade@aviationreg.ie (preferable), or by post to: Commission for Aviation Regulation, 3rd Floor, Alexandra House, Earlsfort Terrace, Dublin, D02 W773, Ireland.

The closing date for receipt of submissions is Friday 15th September 2017.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

Las Vegas Head of Global Sales in Dublin

Ian BloomfieldOctober 23, 2019

Switzerland – Upgrade Your Winter

Michael FloodOctober 23, 2019

More Than 45,000 Expected to Travel Through Cork Airport

Michael FloodOctober 23, 2019

New Audi Airport Service at Dublin Airport

Michael FloodOctober 23, 2019

From Drink to Ink – KLM makes tools from PET bottles

Michael FloodOctober 23, 2019

Lauda to Fly from Shannon to Vienna

Michael FloodOctober 23, 2019

Win Two Tickets with KLM

Michael FloodOctober 23, 2019

Air New Zealand to Replace Los Angeles-London with Auckland-New York Route

Neil SteedmanOctober 23, 2019

Malta Tourist Authority Appoints Tolene Van de Merwe

Michael FloodOctober 22, 2019

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland