CAR Issues Quality of Service Monitoring Reports

CAR Issues Quality of Service Monitoring Reports

The Commission for Aviation Regulation has published its Quality of Service reports for the fourth quarter of 2012 using information provided by the Dublin Airport Authority and the Irish Aviation Authority.

CAR Logo

The first report summarises the results for the quality of service schemes for aeronautical services at Dublin Airport, with new data reported for security queue times, baggage handling facilities, as well as passenger survey results. There was a breach in the service quality term for Q4 2012 related to the length of security queues.

The second report provides an update on the quality of service scheme for the IAA. There was no breach in terms of service quality.

The reports also set out finalised price caps for the DAA and IAA for 2012. Both price caps depend in part on the service quality provided by the companies, so could only be finalised once all the service quality results had been reported. For the DAA, the price cap is reduced due to breaches in the quality of service term by approximately 2 cents per passenger, which corresponds to more than €300,000 in revenues. For the IAA, there is no adjustment to the price cap on account of service quality.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *


NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

Aer Lingus Seattle

Aer Lingus Launches Super-Low Stateside Fares

Michael FloodMarch 17, 2018
John Spollen, Cassidy Travel, receives the ITTN Industry Achievement Award

John Spollen Nominated Unopposed for ITAA President

Michael FloodMarch 16, 2018
Hainan Airlines A330-300

Hainan Airlines to Fly Non-Stop Dublin-Beijing

Michael FloodMarch 15, 2018

Aegean Airlines and Dublin Airport Host Trade in Cooks Academy

Michael FloodMarch 15, 2018
Happy St Patricks Day from ATTS

Happy St Patrick’s Day from ATTS

Michael FloodMarch 15, 2018
Emirates New B777-200LR Business Class

Emirates Unveils More Spacious Business Class Seats on B777 Aircraft

Neil SteedmanMarch 14, 2018
Job Opportunities

World Travel Centre Seeks Operations Manager

Neil SteedmanMarch 14, 2018
Eurowings Boomerang Club

Hertz Enters Global Partnership with Eurowings

Neil SteedmanMarch 14, 2018
WTM London 2017

WTM London Announces New 
Exhibiting Area for Marketing and PR Professionals

Neil SteedmanMarch 14, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland