News

CAR Issues Quality of Service Monitoring Reports

CAR Issues Quality of Service Monitoring Reports

The Commission for Aviation Regulation has published its Quality of Service reports for the fourth quarter of 2012 using information provided by the Dublin Airport Authority and the Irish Aviation Authority.

CAR Logo

The first report summarises the results for the quality of service schemes for aeronautical services at Dublin Airport, with new data reported for security queue times, baggage handling facilities, as well as passenger survey results. There was a breach in the service quality term for Q4 2012 related to the length of security queues.

The second report provides an update on the quality of service scheme for the IAA. There was no breach in terms of service quality.

The reports also set out finalised price caps for the DAA and IAA for 2012. Both price caps depend in part on the service quality provided by the companies, so could only be finalised once all the service quality results had been reported. For the DAA, the price cap is reduced due to breaches in the quality of service term by approximately 2 cents per passenger, which corresponds to more than €300,000 in revenues. For the IAA, there is no adjustment to the price cap on account of service quality.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

CAR Issues Regulation Notice Regarding Sindaco Ltd

Neil SteedmanJuly 20, 2018

Three Airports Welcome Norwegian 2019 Summer Schedule

Neil SteedmanJuly 20, 2018

Aegean Airlines is Skytrax Best Regional Airline in Europe 2018

Michael FloodJuly 20, 2018

Bangkok from €549, Sydney from €1,120 in Emirates July Sale

Neil SteedmanJuly 18, 2018

Lufthansa to Go Five Daily on Dublin-Frankfurt

Neil SteedmanJuly 18, 2018

Singapore Airlines Voted World’s Best Airline at Skytrax Awards

Neil SteedmanJuly 18, 2018

Finnair Extends ATTS Contract to Represent Airline in Northern Ireland

Michael FloodJuly 17, 2018

George Best to Overlook Donegall Square from New Belfast Hotel Rooftop

Neil SteedmanJuly 17, 2018

New Air France Business Lounge at Paris-CDG

Neil SteedmanJuly 17, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland