News

CAR Issues Quality of Service Monitoring Reports

CAR Issues Quality of Service Monitoring Reports

The Commission for Aviation Regulation has published its Quality of Service reports for the fourth quarter of 2012 using information provided by the Dublin Airport Authority and the Irish Aviation Authority.

CAR Logo

The first report summarises the results for the quality of service schemes for aeronautical services at Dublin Airport, with new data reported for security queue times, baggage handling facilities, as well as passenger survey results. There was a breach in the service quality term for Q4 2012 related to the length of security queues.

The second report provides an update on the quality of service scheme for the IAA. There was no breach in terms of service quality.

The reports also set out finalised price caps for the DAA and IAA for 2012. Both price caps depend in part on the service quality provided by the companies, so could only be finalised once all the service quality results had been reported. For the DAA, the price cap is reduced due to breaches in the quality of service term by approximately 2 cents per passenger, which corresponds to more than €300,000 in revenues. For the IAA, there is no adjustment to the price cap on account of service quality.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

Four Province Winners of ITTN Travel Agency of the Year Awards Announced

Neil SteedmanOctober 18, 2018

Cobalt Air Cancels All Flights Due to “Indefinite Suspension” of Operations

Neil SteedmanOctober 18, 2018

Flight Check: Dublin-Doha-Bangkok with Qatar Airways

Neil SteedmanOctober 18, 2018

IMFT 2018 Shines a Light on Thailand’s Thriving MICE Scene

Fergal McAlindenOctober 18, 2018

The Sky’s the Limit as Mount Charles Announces £30m BIA Contract Deal

Michael FloodOctober 18, 2018

Leitrim Leads the Way in Slow Adventure Tourism

Michael FloodOctober 18, 2018

Nordic Business Class Service Enhancements

Neil SteedmanOctober 17, 2018

Introducing the Traditional ‘Kahvikutsut’

Neil SteedmanOctober 17, 2018

Best-in-Market In-flight Internet Service

Neil SteedmanOctober 17, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland