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CAR Updates TA Licence List, Publishes 2Q2013 Quality of Service Monitoring Reports

CAR Updates TA Licence List, Publishes 2Q2013 Quality of Service Monitoring Reports

The Commission for Aviation Regulation has updated its list of travel agency licences and published two Quality of Service reports for the second quarter of 2013 using information provided by the DAA and the IAA. 

The list of travel agency licences was updated on 6th August, with Travelpaths Ltd (licence number 0601) having added sunholidays.ie to its list of trading names (in addition to the existing sunholidays).

The first report summarises the results for the quality of service schemes for aeronautical services at Dublin Airport, with new data reported for security queue times, baggage handling facilities, as well as passenger survey results. There were three breaches in the service quality term for Q2 2013 related to the length of security queues.

The second report provides an update on the quality of service scheme for the IAA. There was no breach in terms of service quality.

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NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

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