The Commission for Aviation Regulation has published its Air Passenger Rights report for the period 1st January – 30th June 2013. As of 1st October, the CAR had concluded its investigation into four-fifths of the complaints received during that period under EC Regulation No. 261/2004.
The CAR received 1,416 queries during the six months, which represents a 9% reduction in the number of queries received during the same period in 2012.
Of the 1,416 queries received, 838 related to an assortment of baggage, pricing, safety and air carrier policy issues. The CAR responded to each of these queries individually, referring passengers to the appropriate bodies where possible.
The remaining 578 queries constituted valid complaints under the Regulation and therefore required investigation by the appropriate national enforcement body.