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CAR Publishes Decision Paper on KPIs for Travel Trade Licensing

CAR Publishes Decision Paper on KPIs for Travel Trade Licensing

The Commission for Aviation Regulation (CAR) has published a Decision Paper in relation to Key Performance Indicators for its Travel Trade Licensing, including its responses to a submission made by Limerick Travel Group.

The document is available here.

Submission

Limerick Travel Group had made the following submission:

  • It would be helpful if the window for applications were widened to help processing.
  • There is a serious gap in the visit to premises. Meeting Agents face to face is a good measure of getting first-hand knowledge of what’s happening out on the ground.
  • There should be regular general meetings with Agents to listen to their views, particularly as we operate in a fast-changing marketplace.
  • The large number of operators trading via the Internet and often totally outside the Licencing regime undermines the good name of our trade. CAR needs to focus more in this area of Illegal Trading.

Commission’s Response

The CAR made the following response to the above submission:

  • We will consider the window for applications when reviewing our processes.
  • We have already identified that we need to increase the level of visits to premises. We have implemented a structured visit plan for 2018 onwards.
  • We have carried out general meetings, countrywide, in relation to the Package Travel Directive in recent times and have found them to be very worthwhile. We will be conducting more meetings with industry this year.
  • We agree that illegal trading is an issue for the trade and plan to focus more on this area in 2018.
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NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

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