News

CAR to Establish Passenger Advisory Group with Guidelines for Passenger Engagement

CAR to Establish Passenger Advisory Group with Guidelines for Passenger Engagement

The Commission for Aviation Regulation (CAR) has published a decision and summary of the decision on the mechanisms that it will implement to improve passenger engagement in decisions that it makes in relation to Dublin Airport.

The CAR said: “First, we will establish a Passenger Advisory Group (the PAG), which will give passenger representatives direct input to inform these decisions. Second, we are issuing guidelines to assist stakeholders who wish to submit evidence based on passenger engagement to us, to ensure that it is of good quality. Third, we aim to better inform passengers by publishing summaries of relevant documents, or sections of documents, in a more accessible format.

“This decision follows our consultation paper CP16/2017. We received submissions from Aer Lingus, Dublin Airport and Ryanair. All submissions are published alongside this decision in this page.

“The Passenger Advisory Group will comprise a range of organisations that represent the diversity of passengers at Dublin Airport. The airport and airlines will not be members of this group. We will work with the Passenger Advisory Group to improve our understanding of what is important to passengers. From November 2018 to May 2019, we expect to hold five meetings with the group to examine how passenger priorities are addressed by proposals on quality of service and capital investment projects. The group will advise us rather than make decisions.”

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

Barry Hammond Wins Trip to Thailand

Michael FloodJuly 18, 2019

Dublin Airport’s First Responders Programme Saves 28 Lives

Michael FloodJuly 18, 2019

Visit California Summer Roadshow Comes to Dublin

Ian BloomfieldJuly 18, 2019

A Visit to Abu Dhabi with Etihad Airways

Ian BloomfieldJuly 18, 2019

ITTN’s Great Value Travel Deals – 18th July 2019

Neil SteedmanJuly 18, 2019

CAR Issues New Travel Agent Licence

Neil SteedmanJuly 18, 2019

Silversea Launches Collection of Grand Voyages

Michael FloodJuly 18, 2019

Orlando Announces Record 75 Million Visitors

Michael FloodJuly 18, 2019

Irish Ferries Family Holidays to Alton Towers & CBeebies Land

Neil SteedmanJuly 18, 2019

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland