News

Click&Go Seeks Operations Executive for Weekend Cover

Click&Go Seeks Operations Executive for Weekend Cover

Click&Go is looking to appoint an Operations Executive for weekend cover (full or part-time basis) and the closing date for emailed applications to jobs@clickandgo.com is Friday 30th June 2017.

Job Description

The main purpose of this role is to handle all administrative functions as part of the Operations Team at Click&Go in a timely and professional manner. The team is the primary point of contact for clients before travel, and when they are on holidays. A high level of customer service and efficiency is required from the team in order to provide an excellent customer experience. The role involves handling all queries on existing bookings and is very hands on, with both customers and suppliers.

Working Hours

This permanent position is to specifically include weekend cover. The minimum number of days is three working days per week (Saturday, Sunday plus Monday or Friday) but ideally this would be a four-day week (Friday to Monday). The weekend working hours are: Saturday 9.00am to 4.00pm; Sunday and the five Bank Holiday Mondays, 12 noon to 4.00pm. Outside of weekends the normal working hours apply, 9.00am to 5.30pm. The exact days and working hours can be further discussed at interview stage.

Primary Responsibilities

  • Attend to clients queries over the phone and by email (on existing booking)
  • Manage situations and plan responses to clients when there are last minute changes to their holiday arrangements prior to travel
  • Liaise with suppliers abroad should clients require assistance while on holiday
  • Process last-minute cancellations of holiday bookings

Essential Knowledge, Skills and Experience

  • Previous work experience within the travel industry is essential
  • Excellent organisational and administrative skills
  • Good written and verbal communications skills to deliver a friendly and professional service
  • Confident and able to work on your own and under pressure in a calm manner
  • Attention to detail with strategic approach to decision making
  • Eager to improve overall operational efficiency and productivity within the team

How to Apply

If you are interested in applying for this position, send an up-to-date CV and cover email to jobs@clickandgo.com

In your application you should clearly demonstrate how your skills and experience match the current requirements of Click&Go and include your preference of work schedule (three-day, four-day or five-day week).

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

Emirates Brunch

Emirates Carries Two-Millionth Passenger on Dublin-Dubai

Neil SteedmanDecember 14, 2017
Air Transat Toronto Christmas Market

Christmas and New Year in Toronto with Air Transat Festive Flight from Dublin

Neil SteedmanDecember 14, 2017
Dublin Airport South Gates 1

Dublin Airport Opens New Boarding Gate Area

Neil SteedmanDecember 14, 2017
Job Opportunities

Job Opportunities at Camino Ways and Click&Go

Neil SteedmanDecember 14, 2017
Travelport Julian Eccles

Travelport Achieves IATA NDC Level 3 Certification

Neil SteedmanDecember 14, 2017
Travel Solutions 2018 Brochures

Travel Solutions Launches Four Brochures for 2018

Neil SteedmanDecember 14, 2017
St Stephen's NS

1,000 Performers to Entertain Passengers at Dublin Airport This Christmas

Neil SteedmanDecember 14, 2017
Cape Town Pass 1

Upgraded Cape Town Pass Helps Save Time and Money

Neil SteedmanDecember 14, 2017
Air Canada New Livery

Air Canada to Launch New Routes for Summer 2018

Neil SteedmanDecember 12, 2017

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland