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Click&Go to Appoint Holiday Support Team Administrator and Email Marketing Specialist

Click&Go to Appoint Holiday Support Team Administrator and Email Marketing Specialist

Dublin-based Click&Go is seeking to appoint a Holiday Support Team Administrator and an Email Marketing Specialist. If you are interested in applying for either of these positions, send your up-to-date CV and cover email to jobs@clickandgo.com by Sunday 12th August 2018. In your application you should clearly demonstrate how your skills and experience match the current requirements of Click&Go, and include your availability and salary expectations.

Holiday Support Team Administrator

Job Description

The main purpose of this role is to handle all administrative functions as part of the Holiday Support Team at Click&Go in a timely and professional manner. The Holiday Support Team is the primary point of contact for clients before travel, and when they are on holidays. A high level of customer service and efficiency is required from the team in order to provide an excellent customer experience. The role involves handling all queries on existing bookings and is very hands on, with both customers and suppliers.

Primary Responsibilities

  • Process amendments and cancellations of holiday bookings
  • Attend to clients’ queries over the phone
  • Manage situations and plan responses to clients when there are changes to their holiday arrangements prior to travel
  • Liaise with suppliers abroad should clients require assistance while on holiday
  • General fffice administration tasks

Essential Knowledge, Skills and Experience

  • Minimum of two years’ experience in a busy office environment. Previous experience within the travel industry an advantage
  • Excellent organisational and administrative skills
  • Good written and verbal communications skills to deliver a friendly and professional service at all times
  • Confident and able to work under pressure in a calm manner
  • Attention to detail with strategic approach to decision making
  • Eager to improve overall operational efficiency and productivity within the team

Personal Attributes

  • Polite with a positive attitude towards work and seeking a challenge
  • Keen to work as part of a team
  • Professional with strong commercial awareness
  • Self-motivated and confident to work under pressure
  • Great attention to detail
  • Ability to prioritise own workload
  • Enthusiastic and willing to develop new skills to help maintain Click&Go’s ambitious growth plans

 

Email Marketing Specialist

Job Description

The Email Marketing Specialist is responsible for planning and executing email communications and successfully growing the email marketing channel. The Email Marketing Specialist will work within the marketing team to execute company and online content strategies. They will be responsible for conducting analysis, improving efficiency, and providing insight to management about the performance of the email marketing programme, as well as ensuring best practices. Further develop email marketing campaigns to increase customer engagement, optimise email communications, and support brand objectives.

Primary Responsibilities

  • Managing and building e-mail marketing campaigns to ensure they are in line with business and commercial objectives
  • Managing email related workflows and email service provider relationship
  • Building and testing email marketing campaigns using a third-party email service provider
  • Implement email campaigns from start to finish while keeping to strict distribution dates
  • Design, test, and track email campaigns, and provide feedback to ensure all campaigns are in line with business and commercial objectives
  • Ensuring that all emails are optimised for mobile, desktop and tablet platforms and rendering accurately in all email clients
  • Report on key email metrics daily/weekly/monthly
  • Working with the CRM Manager to manage the email content calendar
  • Analysing and reporting the effectiveness of each email campaign
  • Ensuring brand identity is maintained throughout email campaigns
  • Understand how to segment and organise email lists
  • Competitor email analysis

Qualifications

  • 3+ years in email development and managing complex campaigns
  • Experience in A/B and multivariate testing and analysis
  • B2C email marketing experience
  • Experience with email platforms such as Iterable and InfusionSoft or other platforms
  • Highly experienced in Google Analytics
  • Familiarity with HTML and SQL
  • Proficient in email marketing best practices
  • Ability to work with key stakeholders, balance priorities and in a fast paced environment
  • Ability to work as team player with an innovative approach and analytical mindset

These job descriptions are not intended to be all-inclusive. Employees may perform other related duties as required by the ongoing needs of the business. As the company grows and evolves, the above criteria may change. As a result the company will endeavour to carry out performance reviews on an annual basis.

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NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

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