Croatia Airlines Issues Goodwill Policy for Disruptions Due to Covid-19

Croatia Airlines Issues Goodwill Policy for Disruptions Due to Covid-19

Croatia Airlines has issued advice to travel agents concerning passengers holding OU/831 tickets whose reservations have been affected by the Covid-19 situation for tickets issued on/before 31 March 2020.


  • Refers to OU international flights for travel on/before 31 May 2020
  • One rebooking is permitted free of charge
  • New travel dates must be realised by 31 December 2020
  • Change of booking only within the same compartment, subject to availability
  • If the same class is not available, the difference for the upgrade should be collected
  • A note should be inserted in the PNR as follows: “INVL RBG DUE CORONA VIRUS (INSERT DATE)”
  • Rerouting is not permitted

Passengers holding other carriers’ ticket document must contact the ticket issuing carrier for refund policy information.

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NEIL STEEDMAN has been a trade journalist, editor and proofreader for 53 years, and ITTN's News & Features Editor for 43 years. His travel blog is at

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