News

CWT 1H2011 Sales Up 10 Per Cent – and 15 Per Cent in Ireland

CWT 1H2011 Sales Up 10 Per Cent – and 15 Per Cent in Ireland

Carlson Wagonlit Travel’s sales volume for the first half of 2011 was US$13.4 billion, representing a 10% increase compared to the same period in 2010 (on a constant currency basis). Transactions rose 5% to 30.8 million.

CWT Ireland continued to buck the domestic economic trend, with total sales volume at more than €23 million, up 15% over the same period one year ago. The total number of transactions also grew by 22% in the same period. A strong base of clients in the export sector is continuing to travel for business and contributed to this growth. Client retention is at an all-time high, at 99%, and nearly €2 million in new sales was won in the first half of the year.

Lisa Whelan, Country Director, Ireland, said: “Business travel is a silver lining in the current economic climate. Our customers’ investment in growing their businesses during these challenging times is reflected in CWT’s positive performance in the first half of this year.”

Globally, CWT performance was strongest in Asia Pacific, where sales volume versus the first half of 2010 increased by 18%, followed by Latin America (12%), North America (11%) and Europe, Middle East and Africa (9%).

Douglas Anderson, CWT President and CEO, said: “Sales volume growth has accelerated along with year over year economic growth. Our continued strong customer focus has allowed us to maintain excellent client retention and satisfaction, while winning new sales and creating innovative solutions. Delivering innovative solutions for managed corporate travel continues to be a key priority for CWT.”

Since the beginning of 2011, CWT has introduced a number of product innovations designed to make travellers’ lives easier while supporting travel programme objectives. CWT To Go allows travellers to access their CWT travel itineraries from their mobile devices as well as to verify flight status, check in, research alternate flights, review and select dining options, find destination weather information, etc.

CWT also launched local and global versions of CWT Market, a dynamic, free application for iPhone, Android and BlackBerry users that aggregates best-of- market travel apps and mobile websites into one convenient app. CRS by CWT was launched as a new central reservation system for non-GDS hotels to facilitate bookings and boost programme compliance.

In the first half of 2011 CWT acquired its partner agency Kaleva Travel, a Finland-based travel management company with a presence in several important European markets: Estonia, Finland, Latvia, Lithuania and Romania.

The importance of improving the traveller experience at the same time as focusing on savings was emphasised in two reports published by the CWT Travel Management Institute: the first, an annual survey, Travel Management Priorities 2011, and the second, an in-depth report entitled Traveller Services: Finding the Right Fit.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

Jet2.com Steve Heapy

Biggest Ever Winter Programme Announced by Jet2.com and Jet2holidays

Neil SteedmanNovember 20, 2017
IMG_1806

Luxair Plans to Go Double Daily from Dublin

Michael FloodNovember 20, 2017
Wow air Aircraft In Flight

WOW air Announces Low Fares to Six US destinations in ‘Purple Friday’ Flash Sale

Neil SteedmanNovember 20, 2017
Aer Lingus Seattle

Aer Lingus Announces New 
Direct Route to Seattle

Neil SteedmanNovember 17, 2017
Awards eNews Story 3

Four Province Winners of ITTN Travel Agency of the Year Awards Announced

Neil SteedmanNovember 16, 2017
Martin Skelly

Martin Skelly to Chair Irish Travel Industry Summit

Neil SteedmanNovember 16, 2017
Irish Travel Trade News Awards 2016, held at the Clayton hotel, Burlington Road, Dublin . November 2016

Win Big Prizes at the Irish Travel Trade Awards!

Neil SteedmanNovember 16, 2017
Skytours Home Page

Skytours Seeks Full-Time Senior Travel Sales Consultant

Neil SteedmanNovember 16, 2017
Air Transat New Livery

Air Transat Unveils New Livery as it Celebrates 30th Anniversary

Neil SteedmanNovember 16, 2017

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland