DAA Meets Quality of Service Targets

DAA Meets Quality of Service Targets

The Commission for Aviation Regulation has received from the Dublin Airport Authority monthly data of the measures of time in the security queue and the availability of the outbound and inbound baggage systems for the second quarter of 2011.

Between April and June 2011, the DAA has met the three target levels for the measures of the time in the security queue, the availability of outbound and inbound baggage systems as specified in the Commission’s 2009 determination on airport charges from 2010 – 2014.

Overall there are 13 service measures in the monitoring scheme. The CAR receives the results of these measures on a regular basis: data on the length of time spent by passengers in the security search queue and the availability of the inbound and outbound baggage systems are received from the DAA a few weeks after the end of a month; the other 10 measures come from the results of a passenger survey carried out by Airports Council International and are provided as soon as they become available after the end of every quarter.

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NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

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