News

Delta Air Lines Launches New Fly Delta App

Delta Air Lines Launches New Fly Delta App

Delta has released the latest version of its Fly Delta app, giving customers access to innovative airport wayfinding maps and the ability to keep up with boarding pass and flight details, even when a reliable wi-fi or cellular connection is not available.

The wayfinding tool features interactive maps for 20 major airports – including the airline’s hubs and London Heathrow – and guides customers with turn-by-turn walking directions to their next gate, a restaurant or baggage claim.

 

Delta is the only airline to give customers the ability to access airport maps on iPhone via their boarding pass by touching the departure city code, arrival city code or gate numbers, and through My Trips, Flight Status and the ‘More’ section.

 

Airport maps included are: ATL, BOS, CVG, DCA, DTW, JFK, LAX, LGA, LHR, MCO, MSP, NRT, SEA, SFO and SLC. This spring the app also will include maps for AMS, CDG, GRU, MEX and PVG.

 

“Delta’s airport maps are another customer experience differentiator,” said Rhonda Crawford, Vice President, Global Distribution and Digital Strategy, Delta Air Lines. “We went beyond the industry standard to fully integrate maps into the boarding pass and other parts of our app experience.

 

“We are trying to anticipate when customers may want or need to use a map and provide an easy and intuitive way to do that – whether to find a Sky Club, a gate or a cup of coffee.”

 

Delta worked with travel-focused tech start-up LocusLabs to develop the wayfinding map functionality that provides turn-by-turn navigation after automatically recognising where a customer is when they input their search term.

Customers can search using generic terms such as ‘coffee’ or brand names such as ‘Starbucks’ and choose from a list of options to retrieve directions.

 

“As a first among travel apps to ingrain location services this deeply, Delta has put the passenger’s needs first, while laying the groundwork to streamline the customer experience, improve operations, and ultimately provide a superior end-to-end travel service,” said Campbell Kennedy, Chief Executive and Co-founder, LocusLabs.

 

The latest Fly Delta app for iPhone also includes 3D Touch quick actions on the home screen app icon so customers can tap the icon to reveal shortcuts to book a flight, check in, or view flight status.

 

Offline mode is another new feature of Fly Delta 4.2 for iPhone, which increases the reliability of the app by making customer travel itinerary information – including boarding passes – available even when their device is not connected to the Internet.

 

Fly Delta for Android will be released in spring 2017.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

Job Opportunities

World Travel Centre Seeks Senior and Junior Consol Travel Consultants

Neil SteedmanFebruary 23, 2018
Irish Ferries Alton Towers 1

Irish Ferries Unveils New Season Deal at Alton Towers

Neil SteedmanFebruary 23, 2018
IMG_4004

Aer Lingus Roadshow Attracts Large Trade Numbers in Dublin

Michael FloodFebruary 22, 2018
Commission for Aviation Regulation

CAR Publishes Decision Paper on KPIs for Travel Trade Licensing

Neil SteedmanFebruary 22, 2018
Andrew Flintham, Managing Director, TUI UK & Ireland

Andrew Flintham Appointed Managing Director TUI UK & Ireland

Neil SteedmanFebruary 22, 2018
SuperBreak Tower of London

SuperBreak Introduces Six New London Bundles

Neil SteedmanFebruary 22, 2018
Travelport NDC Content

Travelport Announces New Products Enabling Airlines and Agents in NDC Era

Neil SteedmanFebruary 22, 2018
Qatar Airways A350-1000

Qatar Airways Takes Delivery of World’s First Airbus A350-1000

Neil SteedmanFebruary 22, 2018
Shannon Airport

Positive 2018 Continues for Shannon Airport with New Routes to Liverpool and Bristol

Neil SteedmanFebruary 22, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland