Dublin Airport Launches One-Stop-Shop for Travel Services

Dublin Airport Launches One-Stop-Shop for Travel Services

Dublin Airport has launched a new one-stop-shop that enables passengers to pre-book services such as Fast Track Security (for €5.95), Executive Lounges, Concierge Assistance and Car Parks online from a single point. The new service makes it easier for passengers to book additional services directly from the Dublin Airport website in advance of travel. Dublin Airport Travel Services


Under the Dublin Airport Travel Services umbrella, customers can access information on a wide range of extra services and book them in advance from a single point. Passengers can choose from a range of services in both Terminals 1 and 2 to suit their needs.

“We are making it easier for passengers to tailor their travel experience, whether they are travelling for business or pleasure,” said Vincent Harrison, Dublin Airport Managing Director. “All of the extra services can now be easily pre-booked by customers from one location on the airport’s homepage.”

Dublin Airport Travel Services comprises the following options, all of which can be pre-booked online: Car Parking, Fast Track, Executive Lounges, Concierge Assistance, Airport Club and Platinum Services.

Car Parking

Dublin Airport has 3,600 short-term and 14,400 long-term car parking spaces, all of which can be pre-booked online.

Fast Track

For a fee of €5.95 passengers can use the Fast Track channel at security, regardless of their airline or their class of ticket. A tea or coffee plus flight updates via SMS are also included.

Concierge Assistance

For €39.95 this service is essentially an extra pair of hands to assist you and up to six people through the airport whether you are arriving or departing.

Airport Club

Airport Club is designed for frequent flying business customers and offers annual membership plans, providing unlimited annual access to Fast Track, Car Parking and other services. With one annual business expense reconciliation and no pre-booking required, this is an attractive time-saving, efficient option for many organisations.

Platinum Services

Platinum Services offers a luxury airport experience with a dedicated team to personalise your visit through the airport on arrival or departure.

Dublin Airport Passenger Storyboard

Passenger Storyboard

Earlier this year saw Dublin Airport also create a monthly Passenger Storyboard giving airport staff a clear view of passenger satisfaction levels from the preceeding month. The Storyboard is filled with easy-to-read figures on how passengers rate their experience at Dublin Airport. It gives a breakdown of passengers by gender, age group, reasons for travelling and where in Ireland or the world they originate.

It also provides a full list of satisfaction indicators set by the Commission for Aviation Regulation and gives a simple pass or fail under each of these headings.

The Storyboard also includes a snapshot of passengers’ Twitter comments, market research findings and a selection of general ‘did you know’ facts about the airport.

For the first time, it brings together information from all the different sources of passenger research and feedback, fully illustrated with images and graphics.

The Storyboard is updated monthly and published on the Dublin Airport website in addition to the airport’s Twitter and Facebook social media channels.

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NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

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