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Etihad Airways Withdraws from Skytrax

Etihad Airways Withdraws from Skytrax

Etihad Airways has sent a letter to Skytrax formally announcing its decision to withdraw from Skytrax, including the Skytrax World Airline Awards and the Skytrax Audit.

Etihad B777

 

The decision was made after Etihad Airways carried out a review of the criteria and measurement of the Skytrax Airline Rating System.

The measurement of customer satisfaction and feedback is important to Etihad Airways. The airline subscribes to monthly industry research and undertakes comprehensive monthly surveys to monitor customer satisfaction, using the insights to continually improve its products and services.

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Michael Flood is an experienced travel expert with over 35 years' experience of the airline industry and the travel and tourism world.

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