Etihad Airways has enhanced its premium service offering at Abu Dhabi International Airport with the opening of a new Arrivals Lounge for First and Business Class guests – located immediately after Customs – and is the first to be operated by Etihad anywhere in the world.
Features include a dedicated area to freshen-up before leaving the airport, with 10 shower units, each equipped with amenities and linked to a complimentary service for clothes steaming. Garments such as suits and dresses can be steamed by housekeeping while guests shower, and will be returned within 10 minutes.
The innovative new ‘Shave by Etihad Airways’ concept has also been introduced inside the lounge, with guests offered a complimentary refreshing wet shave by fully-qualified barbers.
Access is also provided to a dedicated relaxation area, with high-comfort seating, large screen televisions, and local and international newspapers, magazines and books. Café-style refreshments are served throughout the day, including a breakfast offering in the morning, hot and cold beverages, and a range of canapés, snacks and sweet treats, all freshly prepared by a culinary team and inspired by gourmet flavours from around the world.
Guests looking for a quiet and productive space to prepare for meetings can utilise the onsite business facility, which features a large-screen Apple computer, printer, and complimentary broadband and wireless Internet connections.
Peter Baumgartner, Chief Commercial Officer, said: “Our latest airport lounge is a milestone for Etihad Airways and has been launched following extensive market research into the requirements of our First and Business Class guests. This facility, the first of its kind in Abu Dhabi, has been specifically designed to meet their needs and our innovative new offerings, such as the clothes steaming service and ‘Shave by Etihad Airways’, will hold particular appeal for guests with early morning arrivals, before hotel check-in hours.
“Once again, we have benchmarked ourselves against some of the world’s leading hotels and restaurants, while placing the warmth of Arabian hospitality at the heart of the experience.”