News

Eurostar Launches New Virtual Guide to Assist Travellers with Autism

Eurostar Launches New Virtual Guide to Assist Travellers with Autism

Eurostar, the high-speed passenger rail service linking Britain with Continental Europe, has launched a new 360° virtual guide to help travellers with autism have a smooth and stress-free journey.

Eurostar worked with charity Ambitious About Autism to carry out a review of its travel experience for autistic passengers. The charity advised that customers with autism are more comfortable travelling after seeing information in advance with sights and sounds in two-dimensions. The virtual guide has been created to reflect this by providing visual information ahead of a journey.

Eurostar offers a unique journey, with stations that combine elements from airports and domestic rail travel and the visual guide has been designed to offer tips and advice for every step, including ticket gates, security checks, boarding, onboard and arrivals.

Amber Kirby, Customer Experience Director, Eurostar, said: “We are committed to providing an effortless travel experience for all our customers, and our new guide provides information for those that may be anxious about what to expect on the journey, specifically travellers with autism. We hope it helps more of our customers feel prepared so that they can relax and enjoy the experience from the moment they arrive at the station.”

Jolanta Lasota, Chief Executive, Ambitious About Autism, said: “Many autistic people can find travelling an overwhelming experience, so having information about what to expect before they set off is really important. We were very pleased that Eurostar asked us to consult with them on changes that will support their autistic customers’ needs. We hope this new visual guide will help autistic travellers feel more comfortable and confident ahead of embarking on international travel.”

The guide is available here, and forms part of a number of initiatives from Eurostar to improve customer experience, including improvements to making wheelchair bookings and a new process for non-accredited assistance dogs.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

Blackpool Launches a £100,000 Design Competition

Michael FloodJuly 15, 2019

CAR Issues November Licence Round Timetable

Neil SteedmanJuly 15, 2019

Orlando Announces Record 75 Million Visitors

Michael FloodJuly 12, 2019

Ireland Voted ‘Best European Destination’ for Groups

Michael FloodJuly 12, 2019

A Visit to Abu Dhabi with Etihad Airways

Ian BloomfieldJuly 12, 2019

Six Countries with the Best Healthcare in the World 2019

Michael FloodJuly 12, 2019

British Airways Announces Move to Beijing Daxing

Michael FloodJuly 11, 2019

Chani is June Winner of ITTN+EMIRATES Travel Photographer of the Year Competition

Michael FloodJuly 11, 2019

Emirates Hosts Agents at Dubai Duty Free Irish Open Golf

Michael FloodJuly 11, 2019

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland