Travelport has announced that the first travel agency has been recognised in the Travelport Smartpoint certification programme. The programme, which was launched to the UK in November last year, enables travel agents to get the most out of Travelport Smartpoint and showcase their skills in using the tool.
Heather Wells, marine travel consultant at the marine travel company in the UK, has been named the first Travelport Smartpoint Expert. Heather has worked for the marine travel company for a year and has four years of experience in the travel industry. The marine travel company now has two Travelport Smartpoint Experts in its 17-strong team, with others in progress.
The programme is now being rolled out to travel agencies in a number of regions across Europe and worldwide. There are four modules – hotel, car, air and rail – and agents who successfully complete a module, with an 85% pass mark, are then recognised as a specialist in that area. Agents who successfully complete all four modules are recognised as Travelport Smartpoint Experts. The programme recognises and verifies the skillset of Travelport Smartpoint specialists and experts as well as demonstrating proficiency in day-to-day business with customers and colleagues.
Heather said: “I am very pleased to have been recognised as a Travelport Smartpoint Expert. I now have even more knowledge of this tool, which has really helped me to provide the best service possible to my customers. The programme is flexible and does not take up much time – and it is certainly worth it!”
Paul Broughton, Regional Managing Director UK and Ireland, Travelport, said: “Many congratulations to our experts at the marine travel company, we are glad they have seen the value in participating in this programme. The roll out has gone well so far and we are pleased with the feedback we have received from customers. Travelport Smartpoint is a powerful tool and the certification programme enables further differentiation for agents among industry peers, as well as improving knowledge to further tailor trips and serve customers faster.”