News

Gatwick Airport Sets Up Airport Passenger Panel

Gatwick Airport Sets Up Airport Passenger Panel

Gatwick Airport is bringing together a panel of independent experts to help shine a light on passenger travel challenges and to tackle long-standing issues head on. The Airport Passenger Panel will meet to discuss current airport experiences and explore how different types of passengers really think, feel and act as they arrive, experience and leave an airport, both before and after their trip.

Their honest and unbiased picture of airport life, combined with informed recommendations will enable Gatwick – and other UK airports – to devise customer-orientated solutions designed to ultimately deliver a better experience for all travellers.

Five inaugural panel members have been selected to represent different traveller groups:

Leisure Travellers: John Carter – one of the founders and original reporters of the BBC’s Holiday programme when it was launched in 1969 and later co presented Thames Television’s Wish You Were Here…?.

Business Travellers: Mike Toynbee – Managing Editor at Buying Business Travel. He edited Executive Travel magazine for 18 years, and is a former editor of Travel Trade Gazette.

Families: Becky Wiggins – a well-known mummy blogger with in excess of 18,000 unique visitors per month on her blog ‘English Mum’.

Shoppers: Jasmine Birtles – founder of moneymagpie.com and a self-confessed shopping expert.

Passengers with Disabilities: Philippa Bromley – Head of Independent Living at the UK Disabled Living Foundation.

Gatwick Airport’s Chief Executive, Stewart Wingate, said: “In bringing together the Airport Passenger Panel our mission is simple: to improve the experience for every passenger. Passengers are the lifeblood of any airport and our position as an independent airport allows us to take a new approach to solving long-standing issues. We are 100% committed to making sure that from the moment passengers step though our doors to the moment they leave, their time is as enjoyable and as stress-free as possible.

“By seeking independent opinion and advice, without influence from political or commercial agendas, we will be able to continue identifying the real issues affecting passengers from across the UK and across all traveller groups. Collectively we will explore and execute innovative solutions that will help build a better future for all travellers.”

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

25th Irish Travel Trade Awards Winners

It’s Awards Time – Don’t Forget Your Business Cards!

Neil SteedmanNovember 23, 2017
IMG_1757

PATA Decides to Expand UK Chapter to Include Ireland

Michael FloodNovember 23, 2017
Taktsang Monastery Featured Image

Wonders of Bhutan: Thimphu, Haa Valley and Taktsang Monastery

Neil SteedmanNovember 23, 2017
Iberia Express Cork-Madrid

Iberia Express Expands Cork-Madrid Route for Summer 2018

Neil SteedmanNovember 23, 2017
Cobalt Aircraft

Cobalt Air Announces Year-Round Flights from Dublin to Cyprus

Neil SteedmanNovember 23, 2017
aer-lingus-a320

Aer Lingus Black Friday Fare Offers Have Arrived

Neil SteedmanNovember 23, 2017
Emirates Thales Next-Generation IFEC

Emirates Partners with Thales for Next-Generation Broadband Connectivity

Neil SteedmanNovember 23, 2017
IMG_1828

Galway Hosts Successful Worldchoice Conference 2017

Michael FloodNovember 21, 2017
Aer Lingus Seattle

Aer Lingus Announces New 
Direct Route to Seattle

Neil SteedmanNovember 21, 2017

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland