Hertz has earned more than 150 accolades from some of the top influencers in the travel industry during its centenary year.
“We are honoured to receive such notable recognition from our customers and key travel influencers, especially as we celebrate our 100th anniversary,” said Jodi Allen, Executive Vice President and Chief Marketing Officer, Hertz. “This recognition reflects the results of our focus on speed, service and innovation and our efforts to continue providing our customers with the best car rental experience in the world.”
Hertz continues to lead and innovate the car rental industry by providing its millions of customers around the globe with a fast and seamless experience at every touchpoint – from pick up to drop off. The company is committed to delivering exceptional service and a variety of unique benefits through its high-quality fleet, exclusive partnerships and Hertz Gold Plus Rewards loyalty programme.
Leadership in the Car Rental Industry
Business Traveler magazine readers recently voted Hertz as the Best Car Rental Company in the 30th annual Best in Business Travel survey. Travel Weekly magazine also recognised Hertz this year with Gold Magellan Awards for its travel blog, Great Gold Giveaway sweepstakes, and ‘HER in Hertz’ marketing campaign celebrating female business travellers.
More than 22,000 readers of Global Traveler magazine voted in the GT Tested Reader Survey Awards to honour Hertz with the title of Best Car Rental Company for the fifth consecutive year, earning Hertz ‘quint status’. Additionally, Hertz earned the title of ‘Leading Car Rental Company” in more than 24 regions and countries from the World Travel Awards, and again won Best Car Rental Company at this year’s Irish Travel Trade Awards.
Earlier this year, Hertz took home its sixth consecutive Women’s Choice Award for America’s Most Recommended Car Rental Services within multiple categories, including Business Travel, Loyalty Programmes, Overall Customer Service and Overall Value. This designation is based on a national survey distributed to tens of thousands of women across the country who were asked to select brands they would highly recommend to family and friends.
Customer Loyalty and Exceptional Service
Hertz’s commitment to providing a best-in-class loyalty programme was awarded earlier this year when FlyerTalk, the popular online community of frequent travellers, voted its Hertz Gold Plus Rewards programme the Best Rewards Programme in the Drive category across every geographic region in the world – the Americas, Europe/Africa and Middle East/Asia/Oceana – for the seventh consecutive year. The programme earned FlyerTalk Awards for Outstanding Benefit globally as well for the following member benefits: Hertz Ultimate Choice (Americas), free upgrades (Europe/Africa) and Gold service (Middle East/Asia/Oceana).
In November, Hertz Gold Plus Rewards was honoured with several Frequent Traveler (FT) Awards in the Americas as well as Europe and Africa. Across these geographic regions, the programme won in nearly every category –– Best Overall Promotion (Americas), Best Elite Programme (Americas), Best Redemption Ability (Americas, Europe and Africa), Best Loyalty Customer Service (Europe and Africa) and Programme of the Year (Americas, Europe and Africa). In recognition of Hertz’s innovation in the loyalty industry, the Loyalty Titan Panel of the FT Awards – comprised of notable leaders in the loyalty industry – honoured the programme with the coveted Titan Award, which is awarded to one hotel, airline and car rental company each year.
The company’s dedication to its customers was also recognised by Loyalty 360, the Association for Customer Loyalty, when they named Hertz Best in Class for Customer Focus and Customer Loyalty this year.