News

Irish Ferries Advises Trade on W.B. Yeats Cancelled Sailings

Irish Ferries Advises Trade on W.B. Yeats Cancelled Sailings

Flensburger Schiffbau–Gesellschaft in Flensburg, Germany, the shipyard where the W.B. Yeats is being built, has yet to give Irish Ferries a revised date for the super ferry’s delivery. Following notification from the shipyard late last week that delivery would be delayed, Irish Ferries decided to cancel departures from Dublin to Cherbourg between 12th and 29th July and notified the 2,300 affected customers on Friday 20th April. By yesterday afternoon, Wednesday 25th April, some 1,725 customers had been reallocated alternative sailings to France with Irish Ferries, “along with a nominal gesture of goodwill”, 70 had opted to cancel with a full refund, and 505 were still to be determined.

Irish Ferries Statement

Yesterday, Dermot Merrigan, Head of Passenger Sales, in a statement to the trade, said: “As you are aware, we were contacted late last week by the shipyard in Germany commissioned with the building of ‘W.B. Yeats’, to be advised of a delay in the delivery of the vessel to Irish Ferries. This resulted in the cancellation of sailings on our Dublin – Cherbourg route over the period of 12th to 29th July next. Faced with the prospect of disrupting the holiday plans of many of our customers, we took the decision to immediately communicate with those impacted and our reservations teams have been working very hard since Saturday to contact and reroute our customers.

“With many of our trade partners having a vested interest in this situation, let me update you on our overall progress so far. As of 3pm today, Wednesday, the majority (75%) of the 2,300 affected bookings have agreed to be accommodated on alternate sailings to France with Irish Ferries, with a small number (3%) choosing to cancel and accept a full refund. The remaining customers are either in the process of being contacted or are currently considering their options.

“Mindful of the difficulties these cancellations posed to customers of our friends within the trade, throughout the weekend and by close of business on Monday, a dedicated team made direct contact with all those who had affected bookings and alternative travel arrangements were swiftly put in place. It was somewhat of a comfort to know, albeit far from ideal, that all affected bookings via the travel trade had been addressed or rescheduled.

“Given the extraordinary circumstances causing these cancellations, which are unfortunately outside of our control, we of course remain committed to continuing to assist in making alternative travel arrangements to France as best as we can. We have allocated all necessary resources to help our remaining passengers, so as to ensure that their travel arrangements to and from France can still proceed.

“On that note I would like to thank all of our partners for their kind words, patience and understanding over these last few days. Unfortunately the late delivery of ‘W.B. Yeats’ has caused much grievance at a time that we would all have not preferred and I fully respect and appreciate that it’s your direct customers’ holiday plans that must now be discussed and managed very carefully.

“On behalf of all the team at Irish Ferries, I sincerely apologise for the inconvenience caused to all of our passengers and trade colleagues who had bookings on these sailings. For anyone needing further assistance or guidance, our Trade Support team are available to help via the normal channels.”

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

Sunway and Cobalt Air Give Travel Pros a Taste of Cyprus

Fergal McAlindenMay 24, 2018

Karen Wins Two Tickets to Beijing with Hainan Airlines

Neil SteedmanMay 24, 2018

WIN Two Tickets to the 2018 Irish Travel Trade Awards!

Neil SteedmanMay 24, 2018

“ATC in Europe is a Mess” – Willie Walsh at CAPA

Neil SteedmanMay 24, 2018

Irish Ferries Unveils Legoland Family Deal

Neil SteedmanMay 24, 2018

Eurostar is First Rail Operator on Travelport Rich Content and Branding

Michael FloodMay 24, 2018

British Airways Launches New Dublin to Manchester Service

Michael FloodMay 24, 2018

SkyTeam Introduces Multi-Airline FF Award Booking Tool

Neil SteedmanMay 24, 2018

New Artisan Coffee Outlet Opens at Cork Airport

Neil SteedmanMay 24, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland