KLM First to Offer Customer Services through LinkedIn

KLM First to Offer Customer Services through LinkedIn

Effective Monday 28th July 2014, KLM Royal Dutch Airlines will offer 24/7 customer service via LinkedIn. Passengers with general and flight-related queries on topics such as seat reservations, rebooking a ticket or making arrangements for extra baggage are now able to contact the KLM team directly on LinkedIn. KLM is the first airline in the world to offer customer services on the business-focussed social media platform. KLM Skyteam Logo


Martijn van der Zee, Senior Vice President E-Commerce, Air France-KLM, said: “After Facebook, Twitter and VKontakte, offering customer services through LinkedIn falls in line with KLM’s strategy to be where our customers are. LinkedIn attracts business people worldwide, many of whom regularly travel by air, which makes it the ideal platform for KLM.”

In addition to career opportunities, more than 70,000 followers on LinkedIn currently already benefit from KLM’s business-focussed blogs and posts and extensive product information.

KLM has more than 10 million fans and followers on social media – more than six million on Facebook, and crossed the one million follower mark on Twitter last month. KLM receives more than 35,000 mentions a week on social media, around 4,500 of which are queries, which are handled by 130 service agents, who are available 24/7. Customers can contact KLM in one of 10 different languages: Dutch, English, German, Spanish, Portuguese, Italian, French, Norwegian, Russian and Japanese.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *


NEIL STEEDMAN has been a trade journalist, editor and proofreader for 53 years, and ITTN's News & Features Editor for 43 years. His travel blog is at

More in News

UNWTO Launches New Tourism Recovery Tracker

Neil SteedmanSeptember 25, 2020

Royal Caribbean announces updates to 2021 Summer cruises

Michael FloodSeptember 24, 2020

ITAA Calls for Covid-19 Tests Before Flight Departures

Neil SteedmanSeptember 24, 2020

“Celebrity Cruises’ newest ship, Celebrity Apex, arrives in Southampton

Michael FloodSeptember 23, 2020

IATA Calls for Universal Testing to Rebuild Aviation Confidence

Neil SteedmanSeptember 23, 2020

London Travel Week Will Be Fully Virtual in 2020

Neil SteedmanSeptember 23, 2020

What’s Another Green List?

Neil SteedmanSeptember 22, 2020

Unprecedented Industry Appeal to EC President to End Quarantines and Develop Common EU Testing Protocol

Neil SteedmanSeptember 22, 2020

Register NOW for Distinctly Thai’s Luxury & Romance Virtual Mart

Neil SteedmanSeptember 22, 2020

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland