News

Lowcosttravelgroup Ceases to Trade

Lowcosttravelgroup Ceases to Trade

The Lowcosttravelgroup has ceased to trade and has entered administration. This applies to the following companies and brands:
1. Lowcosttravelgroup Ltd
2. Lowcostholidays Spain S.L.
3. Hoteling.com, part of Lowcostholidays Spain S.L.
4. Lowcostbeds.com A.G.

The Commission for Aviation Regulations has issued the following statement:
“The CAR is aware that Lowcosttravelgroup has ceased trading from today 15 July 2016. A notice was posted on the group website shortly before 5pm today and can be read here. The Commission is endeavouring to find out the extent to which this affects Irish customers of Lowcostholidays Spain.

“Irish customers who booked with Lowcostholidays Spain should note that the company is licenced by and bonded with the Commission and that details of how to claim, and who should claim, against the bond will be posted early next week.”

 

LCTG Statement

The following statement was issued by the Lowcosttravelgroup:

We deeply regret to announce that the lowcosttravelgroup (LCTG) ceased to trade on 15th July 2016, following exhaustive attempts by the group’s directors to rescue the group, which has been hampered by the recent and ongoing turbulent financial environment.

This notice applies to the following companies and brands:

  1. Lowcosttravelgroup Ltd
  2. Lowcostholidays Spain S.L.
  3. Hoteling.com, part of Lowcostholidays Spain S.L.
  4. Lowcostbeds.com A.G.

Smith & Williamson LLP, jointly with CMB Partners UK Ltd, have been appointed as administrators over the UK group entities with effect from 15th July 2016.

On behalf of LCTG, the directors wish to profusely apologise for the inconvenience and distress that this will cause to our customers. The following information is provided to assist customers, agents, suppliers and creditors.

 

Lowcostholidays.com

Customers In Resort

Customers who have booked a Holiday combination (Flight plus Hotel)

If you are already on holiday you will be in possession of your flight tickets, which remain valid.

You may be asked by the hotel suppliers, transfer suppliers and car parking suppliers (if you have booked these services) to pay them locally, which you may have to pay and reclaim against:

  1. Your Travel Insurance provider (if you have travel Insurance)
  2. Govern de les illes Balears (www.caib.es), who is the regulator of the Spanish Travel Agency.

III. Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

You should also register your claim at lowcosttravelspain@smith.williamson.co.uk

Customers who have booked Hotel Accommodation only

You may be asked by the hotel suppliers, transfer suppliers and car parking suppliers (if you have booked these services) to pay them locally, which you may have to pay and reclaim against:

  1. Your Travel Insurance provider (if you have travel Insurance)
  2. Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

You should also register your claim at: lowcosttravelspain@smith.williamson.co.uk

Customers Due to Travel

Customers who have booked a Holiday combination (Flight plus Hotel)

If you have booked a combination flights and accommodation (+ other services, e.g. transfer, car-hire, etc) your contract for the flights will be direct with the airline and payment will have been made to them in most cases at time of booking. If you are in receipt of your flight ticket from the airline you will be able to check-in and travel as normal. If you have not received your flight confirmation details, you should contact the airline directly to determine the status of your flight reservation. If the airline informs you that your reservation is not confirmed then you will need to rebook your flights with another provider and make a claim using the options outlined below:

Your hotel reservation will not be valid so you will have to re-book your hotel accommodation and any other services that you may have reserved via Lowcostholidays.com (e.g. transfer, car-hire, airport parking etc) with another company. You can reclaim lost amounts against:

  1. Your Travel Insurance provider (if you have travel Insurance)
  2. Govern de les illes Balears (www.caib.es), who is the regulator of the Spanish Travel Agency.

III. Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

You should also register your claim at: lowcosttravelspain@smith.williamson.co.uk

Customers who have booked a Holiday combination (Hotel Only)

Your reservation will be cancelled by the hotel supplier and you will need to rebook your accommodation.

You can submit your claim for the amounts paid to Lowcostholidays.com using any of the following options

  1. Your Travel Insurance provider (if you have travel Insurance)
  2. Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

You should also register your claim at: lowcosttravelspain@smith.williamson.co.uk

 

Hoteling.com

You may be asked by the hotel suppliers, transfer suppliers and car parking suppliers (if you have booked these services) to pay them locally, which you may have to pay and reclaim against:

  1. Your Travel Insurance provider (if you have travel Insurance)
  2. Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

You should also register your claim at: lowcosttravelspain@smith.williamson.co.uk

 

Lowcostbeds

Agents/Tour Operators/OTAs

Customers In Resort

Your customer’s hotel accommodation may or may not have received payment from lowcostbeds A.G. (LCB) or the third party supplier that made the reservation directly with the hotel. It is possible therefore that your customers may be asked for payment by the hotel before they leave. You may wish to contact the hotel directly to make payment or alternatively let your customer pay the hotel and reclaim from you. In either case you will then need to contact: lowcosttravelswiss@smith.williamson.co.uk in order to register your claim.

Customers Due to Travel

No forward hotel reservations made via LCB will be valid therefore you need to make arrangements to re-book all your future reservations via another supplier.

For agents who have pre-paid LCB for future bookings you will have to contact lowcosttravelswiss@smith.williamson.co.uk

 

Hotel and XML Suppliers and General Creditors

Please contact lowcosttravelswiss@smith.williamson.co.uk with details of your claim.

Please Note:

LCTG is no longer trading so there is no possibility of contacting the company. If you need to process a claim against LCTG (or any of its companies or brands) please contact lowcosttravelswiss@smith.williamson.co.uk with details of your claim. Contact can only be made via email.

 

Lowcosttravelgroup

General Creditors

Please contact lowcosttravelgroup@smith.williamson.co.uk with details of your claim.

Please Note:

LCTG is no longer trading so there is no possibility of contacting the company. If you need to process a claim against LCTG (or any of its companies or brands) please contact lowcosttravelgroup@smith.williamson.co.uk with details of your claim. Contact can only be made via email.

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News

Michael Flood is the Editor of Ireland's leading travel industry publication, Irish Travel Trade News. With more than 35 years experience, he has accumulated an in-depth knowledge of the airline industry and the travel and tourism world.

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