News

Meet Business Development Coach at Travel Counsellors: Ciara MacConnell

Meet Business Development Coach at Travel Counsellors: Ciara MacConnell

Ciara MacConnell has been in the travel business for almost 25 years. She is originally from Galway, but she made the move to Cork 12 years ago when she joined the Travel Counsellors Head Office team and she has been an invaluable asset to the company ever since. As a Business Development Coach and Mentor, she works very closely on a day-to-day basis with Travel Counsellors, supporting them on every step of their journey.

Ciara tells us about her role at Travel Counsellors:

“I assist our Travel Counsellors in many ways, including helping our new agents navigate through our booking system, Phenix, to getting those first few bookings over the line, to being there when a TC needs a hand with flight cancellations or a complicated itinerary. I am constantly learning within this role and no two days are ever the same.

“I have completed a Diploma in Business Coaching and that was a huge sense of achievement for me. I coach TCs and help them grow their businesses in a number of ways, including sales, setting goals, and discussing networking and sales opportunities with them. I am also a qualified trainer and it’s my job to support them in learning how to grow and run their own businesses to be as successful as they want to be.

“I really love my job. It is such a busy work environment and each day brings new challenges and excitement – for myself and my colleagues. We work hard but it feels so rewarding seeing the outcomes when our Travel Counsellors businesses are flying.

“Confidence, pride and belief are three feelings I get when I think about Travel Counsellors and the role I have within the Head Office team, both from a personal and career point of view. I love working for this growing company. I am so proud to work closely alongside a team who are an inspiration to me. There is no more comprehensive support for a franchise owner than with Travel Counsellors. Simply put, we are not successful until our Travel Counsellors are.”

Video: https://youtu.be/VZPJXG_dVhY

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, editor and proofreader for 53 years, and ITTN's News & Features Editor for 43 years. His travel blog is at www.thetravelbuddhist.com.

More in News

Budget 2021: Are Travel Agents In or Out of the CWSS?

Neil SteedmanOctober 20, 2020

Covid-19: EC Adopts Recommendation to Co-ordinate Measures Affecting Free Movement

Neil SteedmanOctober 20, 2020

Wendy Wu has free flights to Japan offer expires 31 October

Michael FloodOctober 20, 2020

Cork Airport Responds to Ryanair Base Closure for Winter

Neil SteedmanOctober 20, 2020

Finnair Business Class meals take off in shops

Michael FloodOctober 20, 2020

WTTC to Establish Global Steering Committee to Revive International Travel

Neil SteedmanOctober 20, 2020

UNWTO Signs Expedia Partnership to Drive Tourism Recovery

Neil SteedmanOctober 20, 2020

Sean Doyle is New British Airways Chief Executive

Neil SteedmanOctober 13, 2020

Budget 2021: Will It Support Travel Agents or Not?

Neil SteedmanOctober 13, 2020

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland