News

Meet the Just Sunshine Team in Tunisia

Meet the Just Sunshine Team in Tunisia

On Saturday 21st June, Just Sunshine Holidays Ireland’s first weekly summer charter series with Tunis Air takes off from Dublin to Monastir. Neil Steedman, News & Features Editor of Irish Travel Trade News, flew out via London Heathrow to meet four of Just Sunshine’s team in Tunisia.

Peter Chilton, Customer Service Manager; Stroma MacRae, Product Executive / Operations; Faten Azaiez, Operations Executive – Eastern Europe; and Mehdi Messaoudi, Customer Service Representative

Peter Chilton, Customer Service Manager; Stroma MacRae, Product Executive / Operations; Faten Azaiez, Operations Executive – Eastern Europe; and Mehdi Messaoudi, Customer Service Representative

 

Peter Chilton, Customer Service Manager, has lived in Tunisia for 24 years. Previously in the motor trade in England, he spent a career break of six months or more living in Ireland and playing golf in Kinsale and at Royal Tara. He then moved to Tunisia to work for Panorama Holidays / MyTravel, which operated a significant programme ex-Ireland to Tunisia, so he well understands the differences between Irish and British holidaymakers.

“Between the 30-35 flights a week being operated this summer by the nine tour operators within the Just Sunshine group, as well as being agents for Lowcostbeds (and also Hayes Travel and Travel Republic), I have responsibility here in Tunisia for around 100,000 visitors.

“I also manage our representatives, and have explained to them how much alike Irish and Tunisian people are, particularly in their openness and willingness to chat, and their curiosity and interest in discovering about other peoples and cultures.”

Stroma MacRae commenced working in Tunisia for Just Sunshine in April 2008. She moved back to the UK in January 2013 but the experience turned out to be “a nightmare”, so by March 2014 she (to use her own words) “came back home to Tunisia” and was delighted to also be able to return to the same company and live in the same apartment.

“My job title is Product Executive / Operations, but essentially I am a back-up for Peter and do everything, including contracts, airport controlling, transport, managing representatives – you name it! You have to be multi-skilled in this business,” she said, and echoed words spoken by Peter when adding: “If you work in tourism, you have to be fully committed to it.”

Peter and Stroma’s obvious passion for and commitment to the travel business is clearly shared by two young Tunisians who work with them, Faten Azaiez and Mehdi Messaoudi. Both are from Monastir, are college graduates from the same faculty of Languages, Arts and Human Sciences, and exemplify the high value placed on education – and the high levels achieved – by the young generation in Tunisia.

Faten, who has been Just Sunshine’s Operations Executive – Eastern Europe since 2006, speaks Arabic, French, English and “a little Spanish”. She handles reservations from the growing markets of Croatia, Poland and Slovenia, while a colleague looks after Hungary and Serbia (the latter being one of a few countries to which Tunisians can travel without a visa).

Mehdi is a Customer Service Representative, currently responsible for Just Sunshine’s guests in six or seven El Mouradi hotels, including the Palm Marina in Port El Kantaoui – Sousse, where we met, so many of Irish travel agents’ clients will be looked after by him. He joined Just Sunshine in 2009, having studied English, American History and British History, and speaks Arabic, French, English, Spanish, and “a little Russian and a little German”. He has worked as a rep in all 17 El Mouradi hotels throughout Tunisia at one time or another.

Peter Chilton explained: “It is important for all our reps to do that, so that they get first-hand experience of what each hotel offers and also the locale, nearby attractions, excursion possibilities, etc.”

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

B20171020a - Beermap

The Lufthansa online European Beer Map

Michael FloodOctober 20, 2017
IMG_4378

Northern Ireland TB unveils plans for 2018.

Ian BloomfieldOctober 20, 2017
aer-lingus-a320

Aer Lingus On the Ball to Copenhagen

Michael FloodOctober 20, 2017
12332_original

Brittany Ferries cancels sailings

Michael FloodOctober 19, 2017
Valerie & Laura - Bernard Hayes Travel Cork

Flexibile Autos for “Free Lunch Friday”

Michael FloodOctober 19, 2017
Silversea eNews Story 1

Silversea to lengthen Silver Spirit

Michael FloodOctober 18, 2017
REPRO FREE: AER LINGUS LAUNCHES BIGGEST EVER PILOT RECRUITMENT DRIVE - over 100 pilot positions available in one of Europe’s fastest growing airlines
Tuesday 17th October 2017: Aer Lingus today announced its largest ever pilot recruitment drive with over 100 direct entry pilot positions available at its home base in Dublin airport. Ireland’s only 4 Star airline promises an exciting and rewarding career flying modern Airbus A320/1 and Airbus A330 to more than 100 destinations across UK, Europe and North American where the airline offers 14 routes direct from Ireland. Picture Jason Clarke

Aer Lingus launches biggest ever pilot recruitement drive

Michael FloodOctober 18, 2017
IMG_3261

Aer Lingus Hosts VIP Fam to Miami for Top Agents

Michael FloodOctober 16, 2017
IMG_3460

“On the Horizon”- ITAA conference meets in Porto.

Michael FloodOctober 16, 2017

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland