New Amadeus MD Likes to Listen

New Amadeus MD Likes to Listen

“100 days isn’t long – unless you’re an adult dragonfly – to whom it is a lifetime.” So begins the new blog of Diane Bouzebiba, appointed Managing Director UK & Ireland by Amadeus last January, who met up with ITTN’s News and Features Editor Neil Steedman on her first – and one-week long – visit to Ireland recently.

Diane Bouzebiba

Diane Bouzebiba, Managing Director UK & Ireland, Amadeus

We meet in Amadeus Ireland’s Dublin office in Coke Lane, Smithfield, and the immediate impressions are that Diane Bouzebiba is tall (she’s 6’1”), red-haired and sociable. It doesn’t take long to realise that she enjoys talking with people, the emphasis being on the word ‘with’ – she likes to talk, but she likes to listen even more.

When I relate all this, she readily agrees and refers me to her new blog (, which she commenced 100 days after taking up her new position last January. Indeed, I later discover that her first posting ends with: “So if you see me at an event, do come over and say hello… You can’t miss me – I am 6’1” tall and… I’m all ears!”

Diane’s top priorities for the coming year in the travel and technology sectors include:

  • Enhancing the customer experience – the need for travel companies to evolve with the times looking in particular at the specific technology that can enhance the customer experience
  • Why travel companies must prove they add value (from the perspective of travellers and providers)
  • Leveraging IT investment as a business enabler – the importance of using the right technology as the foundation for a future-proof business
  • Why niche travel companies are succeeding
  • How and why Amadeus is transforming into a global retailing system (evolving from its GDS roots)

For the full interview, see the April issue of Irish Travel Trade News.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *


NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

Royal Caribbean International Myers-Briggs Company

Royal Caribbean International Teams Up with CPP-The Myers-Briggs Company

Neil SteedmanJanuary 17, 2018
Cork Airport Cork Travel Fair

Two-Day Cork Travel Fair in February

Neil SteedmanJanuary 17, 2018
Audrey Italy

Audrey Headon to Represent ‘Discovery Puglia’ and ‘Best Holidays in Italy’

Michael FloodJanuary 17, 2018

Topflight Drops Worldwide Programme and Madeira for 2018

Michael FloodJanuary 16, 2018

Irish Travel Agents on PSD2 Card Surcharges Ban

Neil SteedmanJanuary 16, 2018
Artists impression - Brittany Ferries Connemara

Brittany Ferries Announces New Cork-Santander Route

Michael FloodJanuary 16, 2018
Travel Deals

Great Value Travel Deals – 16th January 2018

Sarah SlatteryJanuary 16, 2018
SuperBreak Montenegro

SuperBreak Launches Short-Break Charter Packages from Belfast and Derry

Neil SteedmanJanuary 16, 2018
Job Opportunities

Click&Go Seeks Weekend or Part-Time Sales Executive

Neil SteedmanJanuary 16, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland