News

New Emirates Bus Fleet Enhances On-ground Comfort for Economy Class Passengers in Dubai

New Emirates Bus Fleet Enhances On-ground Comfort for Economy Class Passengers in Dubai

To provide passengers with even more comfortable transfers when they arrive, depart or transit at Dubai international Airport, Emirates is bringing in a fleet of new high-tech buses for airside passenger operations.

These new dedicated buses will ferry Emirates’ passengers between the terminals and its aircraft at remote stands. Ten of these new buses are already in service and 30 more will be delivered by January 2019, with the entire fleet to comprise 128 buses by 2020.

Adel Al Redha, Emirates’ Executive Vice President and Chief Operations Officer, said: “In line with our ‘Fly Better’ brand promise, Emirates has taken the decision to invest in our own customised buses to transport customers airside at our Dubai airport hub. Together with our latest transport management system, these new buses will enable us to provide our valued customers with a more comfortable ride and smoother connections.”

Fly Better, Ride Better

Emirates is the first airline in the world to introduce airside buses that have equal standing and seating capacity, a significant improvement on standard airside transfer buses that usually prioritise standing room and offer minimal seating.

The new fleet of buses also have convenient ramp access and fold-up seats to make travel more comfortable for customers who use wheelchairs or are travelling with baby strollers. Other customised features include: ambient lighting, an intercom facility to contact the driver, microphones for announcements, and flight information systems inside the buses that display the latest information to customers. Clear messaging will also appear outside the buses to alert customers quickly and easily on the direction the bus is going.

The bus fleet will be managed from a control room by Emirates’ airport services team together with its ground handling partner, dnata. Replacing manual processes, airside passenger bus deployment and driver assignments are now handled via an advanced resource planning software. This improves deployment efficacy and ultimately enhances the customer experience with reduced waiting times and more efficient routings at one of the world’s busiest airports.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, editor and proofreader for 53 years, and ITTN's News & Features Editor for 43 years. His travel blog is at www.thetravelbuddhist.com.

More in News

ITTN Speaks to Canary Islands’ Tourism Minister

Fionn DavenportMarch 5, 2021

Marriott Offers Cash Incentive to Vaccinated Staff

Fionn DavenportMarch 5, 2021

ITTN Photographer of the Year 2021: We Want Your Photos!

Fionn DavenportMarch 5, 2021

Seychelles Opens to the World

Michael FloodMarch 5, 2021

Cyprus to Welcome Vaccinated Visitors From May 1

Fionn DavenportMarch 5, 2021

Data breach Strikes at Star Alliance Airlines

Fionn DavenportMarch 5, 2021

Maldives 2021: What’s New

Fionn DavenportMarch 5, 2021

Ryanair Returns to Belfast City Airport After 11 Years With 8 Summer Routes

Sharon JordanMarch 5, 2021
Taj Mahal

Have You ‘Wondered’ What is the Cost of Living Near the Seven Wonders of the World?

Michael FloodMarch 5, 2021

Copyright © 2021 ittn