New Serenade of the Seas Dubai-based Training Module

New Serenade of the Seas Dubai-based Training Module

Royal Caribbean International has launched a comprehensive new training module designed to engage and educate agents on the newly revitalised Serenade of the Seas and the seven-night Dubai sailings that she will be offering to cruisers from January to April 2013.

Royal Caribbean Logo

Available on the cruise line’s e-learning programme, Cruising for Excellence Online, the new ‘Serenade of the Seas’ training module contains everything agents need to know about the upgraded ship and her Middle Eastern destinations. The module also allows agents to explore the ship’s various decks and take part in fun interactive games relating to its Dubai itinerary, featuring quizzes and videos to keep agents engaged.

In addition, the module outlines the key selling points of Serenade of the Seas and the Dubai itinerary so that agents can more easily sell the enhanced ship and entice clients with details of the Middle Eastern holiday.

Serenade of the Seas will be relocating to Dubai in January 2012 following an extensive revitalisation in November 2012 and will offer guests even more restaurants, new and improved accommodation and a new baby and toddler nursery. The new variety of dining concepts, entertainment options, children’s activities and technology advancements originally introduced on board Royal Caribbean International’s new Oasis-class ships, will be available on board Serenade of the Seas for her first season in Dubai.

Michelle Russell, Training & Events Manager, UK & Ireland, Royal Caribbean International, said: “Our new training module focusing on the newly revitalised Serenade of the Seas and her exciting winter line-up of Dubai sailings is fantastic news for all travel agents. This module provides agents with the perfect opportunity to brush up on the ship’s new and improved features and all of the exotic Middle Eastern destinations she will visit next winter.

“It’s no surprise that agents who continue to stay up-to-date with the latest Cruising for Excellence Online training modules sell the most cruises, so, with that in mind, we recommend agents complete the new module as soon as possible to maximise their sales.”

Since its inception in 2006, Cruising for Excellence Online has trained over 25,000 travel agents, with half of these agents making it to the highest tier of the training programme. First developed for the UK and Ireland, Cruising for Excellence Online has been translated into 13 different languages for RCL Cruises’s travel agent partners throughout the world.

To view the new ‘Serenade of the Seas’ online training module on Cruising for Excellence, travel agents should visit

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *


NEIL STEEDMAN has been a trade journalist, editor and proofreader for 53 years, and ITTN's News & Features Editor for 43 years. His travel blog is at

More in News

UNWTO Launches New Tourism Recovery Tracker

Neil SteedmanSeptember 25, 2020

Royal Caribbean announces updates to 2021 Summer cruises

Michael FloodSeptember 24, 2020

ITAA Calls for Covid-19 Tests Before Flight Departures

Neil SteedmanSeptember 24, 2020

“Celebrity Cruises’ newest ship, Celebrity Apex, arrives in Southampton

Michael FloodSeptember 23, 2020

IATA Calls for Universal Testing to Rebuild Aviation Confidence

Neil SteedmanSeptember 23, 2020

London Travel Week Will Be Fully Virtual in 2020

Neil SteedmanSeptember 23, 2020

What’s Another Green List?

Neil SteedmanSeptember 22, 2020

Unprecedented Industry Appeal to EC President to End Quarantines and Develop Common EU Testing Protocol

Neil SteedmanSeptember 22, 2020

Register NOW for Distinctly Thai’s Luxury & Romance Virtual Mart

Neil SteedmanSeptember 22, 2020

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland