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SAA Awarded 4-Star Skytrax Ranking for 12th Year

SAA Awarded 4-Star Skytrax Ranking for 12th Year

South African Airways is one of 36 airlines to be awarded the 4-star Airline ranking for 2014 by
 Skytrax, the independent, global airline rating organisation. This is the 12th year in a row for SAA, which also remains the only carrier on the African continent to achieve a 4-star rating.

SAA’s new A340-600

SAA’s new A340-600

Seven airlines achieved a 5-star rating – All Nippon Airways, Asiana Airlines, Cathay Pacific Airways, Hainan Airlines, Malaysia Airlines, Qatar Airways, and Singapore Airlines. Aer Lingus has been rated 3-star and Ryanair 2-star.

Providing Excellent Customer Service is one of five strategic objectives of
 SAA’s Long-Term Turnaround Strategy, named Gaining Altitude. The Skytrax Star ranking audit examines more than 800
 areas of product and service delivery, across airport operations and
 the cabin experience. SAA’s 4-Star ranking signifies that the airline has achieved a good 
standard of product across all travel categories, with standards of staff
 service delivery in both the onboard and airport environments also being
 well ranked.

“The fact that we are still the only carrier on the African continent to 
have achieved the high level 4-Star airline rating demonstrates SAA’s
 continued consistent service delivery,” said Gary Kershaw, SAA UK & Ireland Country Manager. “We have worked hard to ensure this
 ranking and pride ourselves for providing our customers with the best 
service possible.”

Edward Plaisted, Chief Executive of Skytrax, said: “SAA has both maintained and improved
 quality levels throughout the past year, and continue to deliver world-class product and service standard to their customers, making their
 4-Star ranking well-deserved.

“This 4-Star Ranking demonstrates that South African Airways passengers can 
look forward to a high quality of product and service. The Skytrax ranking
 provides an accurate and independent guide for travellers around the world, 
and the 4-Star Airline status is a most respected category. SAA has been
 ranked a 4-Star Airline for a number of years, and we are delighted to see 
them retain this status for 2014.”

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NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

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