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SAS and Oslo Airport Tops for Punctuality in Europe

SAS and Oslo Airport Tops for Punctuality in Europe

FlightStats has announced the winners of the FlightStats 2011 On-time Performance Awards, with ANA, SAS and Alaska Airlines top airlines and SEA, SLC, OSL and HND top airports.

The OPS Awards recognises airlines and airports around the world that achieve sustained operational excellence. Airlines are recognised for delivering the highest percentage of flights to their arrivals gates within 15 minutes of the scheduled arrival time. Airports are recognised for delivering the highest percentage of departures from the gate less than 15 minutes after the published scheduled departure time.

“In 2011, seven of the 15 winners had previously received the award,” said Jeff Kennedy, Chief Executive. “It has become very clear from our discussions with on-time performance winners around the world that achieving sustained operational excellence requires a focused effort from all employees.”

Striving for on-time excellence can also have a profound affect on the overall performance of the company. “Though our company went bankrupt in 2010 and received a bad impression, the on-time performance award has improved the image of our company,” said JAL’s Yoshiki Minami. “At the same time, employees recognise on-time performance as one of our main service qualities and are encouraged to keep or raise on-time performance to a world leading level.”

For airports, collaborating with airlines is fundamental to operational excellence. “There are two factors that contribute to the successful performance at Salt Lake City International Airport,” said Salt Lake City International Airport’s Barbara Gann. “We work very closely with our airline partners to co-ordinate airfield activity and snow and ice removal is a high priority.”

Airline Arrival Performance Winners

Major international airlines: All Nippon Airways (ANA)

ANA achieved a 2011 on-time performance record of 90.18%, which was slightly ahead of JAL who posted an on-time performance of 90.14%. For the category, the average on-time performance was 77.79%. “We think the importance of being recognised as an on-time leader is that it helps us to let our customers know we value their time. We believe that people who need a high level of quality will choose ANA to fly.” said Yoko Tatsumi of ANA.

Major North American airlines: Alaska Airlines

Alaska Airlines achieved a 2011 on-time performance record of 87.79%. The average on-time performance was 76.40% for this category. This is the second year in a row Alaska has won the award.

Major European airlines: Scandinavian Airlines System (SAS)

SAS achieved a 2011 on-time performance record of 88.22%. The average on-time performance was 79.45% for this category. This is the second year in a row SAS has won the award. “We are very pleased to once again be named Europe’s most punctual airline and remain Europe’s most reliable airline for the third year in a row,” said Rickard Gustafson of SAS. “All our employees, both on the ground and in the air, do their utmost every day to ensure that every flight meet our customers’ expectations.”

Major Asian airlines: All Nippon Airways (ANA)

ANA achieved a 2011 on-time performance record of 90.18%. The average on-time performance was 73.40% in this category.

Regional North American airlines: Hawaiian Airlines

Hawaiian Airlines achieved a 2011 on-time performance record of 91.96%. The average on-time performance in 2011 was 75.64% for this category. This is the third year in a row Hawaiian Airlines has won the award.

Regional European airlines: NAYSA

NAYSA achieved a 2011 on-time performance record of 91.67%. The average on-time performance was 82.54% for this category. AirBaltic was a close second achieving an on-time performance of 90.53%.

Regional Asian airlines: Japan Air Commuter (JAL)

Japan Air Commuter achieved a 2011 on-time performance record of 92.60%. The average on-time performance was 79.80% for this category. Japanese airlines dominated this category once again as Japan Air Commuter was one of four JAL subsidiaries that were finalists in the category, with the fifth finalist being ANA subsidiary ANA Wings.

Major international airlines operated and codeshare flights: Japan Airlines International (JAL)

This category is new for 2011. It recognises the on-time performances of major international airlines that have a substantial amount of their flights operated by another airline (subsidiary, contractor, etc.), but are marketed (codeshared) under their brand. JAL achieved a 2011 on-time performance record of 86.33%. The average on-time performance was 77.73% for this category. ANA was a close second achieving an on-time performance of 85.54%.

Airport Departure Performance Winners:

Major international airports: Seattle-Tacoma International Airport (SEA) – Seattle, WA, USA

SEA achieved a 2011 on-time performance record of 86.28%. The average on-time performance was 71.02%% for this category. This is the second year in a row that SEA has won the award. “The investments we have made improving our facilities and operations continue to pay off,” said Mark Reis of Sea-Tac Airport. “Credit goes to the efficiencies built into the airfield, terminal and runway operations as well as the terrific work from the entire team of port employees and our operational partners.”

Major North American airports: Salt Lake City International Airport (SLC) – Salt Lake City, UT, USA

SLC achieved a 2011 on-time performance record of 86.55%. The average on-time performance was 76.67% for this category. Portland International Airport (PDX) was a very close second in achieving an on-time performance of 86.38%.

Major European airports: Oslo Airport (OSL) – Gardermoen, Norway

OSL achieved a 2011 on-time performance record of 87.17%. The average on-time performance was 73.42% for this category. This is the second year in a row OSL has won the award.

Major Asian airports: Haneda Airport (HND) – Tokyo, Japan

HND achieved a 2011 on-time performance record of 95.05%. The average on-time performance was 55.03% for this category.

Regional North American airports: Keahole Airport (KOA) – Kona, HI, USA

KOA achieved a 2011 on-time performance record of 92.57%. The average on-time performance was 80.90% for this category. This is the second year in a row KOA has won the award.

Regional European airports: Bordeaux Airport (BOD) – Bordeaux, France

BOD achieved a 2011 on-time performance record of 90.13%. The average on-time performance was 78.66% for this category.

Regional Asian airports: Itami Airport (ITM) – Osaka, Japan

ITM achieved a 2011 on-time performance record of 95.60%. The average on-time performance was 69.74% for this category.

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NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

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