News

Selling the Experience

Selling the Experience

“The advantages and benefits of upselling are commonly known to travel agents, most of whom offer add-ons with every sale – car hire, airport transfers, hotels or 
hotel upgrades are often added to holidays without a second thought,” says Annabel Cove, Business Development Manager with DoSomethingDifferent.com. “However, some agents are missing a key opportunity by not offering 
experiences to their customers – and selling additional tickets can reap great 
rewards!

DSD Annabelle Cove

  • INCREASE YOUR COMMISSION – our average booking is €800 for tickets
 alone
  • IMPROVE YOUR MARGINS and bottom line
  • AVOID your customers’ disappointment – popular tours and attractions
 sell out fast, so pre-book and GUARANTEE THE SPACE


  • Enjoy higher levels of REPEAT BUSINESS


  • SAVE YOUR CUSTOMERS MONEY – our rates are specially negotiated by DoSomethingDifferent.com
 and are only available in Ireland before departure

“We listen to our agent partners and understand the obstacles that agents face 
when selling add-ons, including:

  • Your client doesn’t know when they would like to take the tour while they are on holiday
  • What happens if they want to cancel or change the date?
  • They haven’t budgeted for additional deposits over and above the 
flights and hotel
  • Will it be cheaper when they get to the resort?

“Despite our shared clients’ hesitations to book in advance, independent 
research shows that if they don’t pre-book their favoured holiday 
experiences before they go, they are not very likely to book them when they 
get there either. That’s why we have worked hard to provide agents with a complete armoury of
 tools necessary to help you to increase your business in the sale of ancillaries, including:

  • NO DEPOSITS


  • FREE cancellation
  • TOTAL FLEXIBILITY – amend dates or change names, completely hassle
-free
  • PRINCIPAL STATUS – assuring complete peace of mind for agents and their customers. 

The hotly debated subject of the principal status could cover a whole blog
post in itself but, suffice to say, our agents have complete peace of mind
 when pre-booking any of our tickets, experiences and tours.

“Many agents have still to fully tap into this lucrative market. After
all, is it the flight that makes a holiday memorable? Probably not.  A 
rental car? Unlikely. The hotel your clients stay in? Possibly.

“At DoSomethingDifferent.com we want
 to make selling the experience a talking point rather than just a 
transaction. We offer a mind-boggling range of experiences, including city
 tours in Washington DC, a closer look at Chichen Itza, dog sledding in
 Whistler, and even a trance and monkey dance experience in Bali. We believe
 it is more likely that what your customers do on holiday will be what
 makes it a memorable experience – and keep them coming back for more!”

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

Bangkok from €549, Sydney from €1,120 in Emirates July Sale

Neil SteedmanJuly 18, 2018

Lufthansa to Go Five Daily on Dublin-Frankfurt

Neil SteedmanJuly 18, 2018

Singapore Airlines Voted World’s Best Airline at Skytrax Awards

Neil SteedmanJuly 18, 2018

Finnair Extends ATTS Contract to Represent Airline in Northern Ireland

Michael FloodJuly 17, 2018

George Best to Overlook Donegall Square from New Belfast Hotel Rooftop

Neil SteedmanJuly 17, 2018

New Air France Business Lounge at Paris-CDG

Neil SteedmanJuly 17, 2018

Join Oceania Cruises for Lunch in Belfast or Dublin

Michael FloodJuly 17, 2018

Great Value Travel Deals – 17th July 2018

Sarah SlatteryJuly 17, 2018

CAR Issues Ceased to Trade Notice Re Premier Irish Golf Tours

Neil SteedmanJuly 17, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland