News

Silversea London Office to Manage Reservations Locally for UK, Europe and Middle East

Silversea London Office to Manage Reservations Locally for UK, Europe and Middle East

Silversea Cruises today announced that its London office will once again handle reservation calls for the UK, Europe and Middle East markets, effective early January – and has commenced recruiting.

Silversea sees strong growth potential in the European markets but recognises that the fast pace of expansion presents challenges as well as opportunities. To better leverage its infrastructure and drive business in the region, the ultra-luxury cruise company now considers it essential to co-ordinate its sales, marketing and reservation functions within the same time zone and working day.

Silversea has decided that moving its local reservations to London will be a better fit operationally and will bring it closer to agents and guests in these markets. Reservations for the USA, Canada, and South America markets will continue to be handled by Silversea’s office in Fort Lauderdale.

“By being able to service calls in London where our sales, marketing and administrative teams for the region are already based, it will be easier for us to react and respond more quickly to our callers’ needs and queries,” said Kenneth Watson, Chief Operating Officer. “The addition of a reservation workforce in London will also provide needed back-up support for routing reservation calls in case of severe weather or a power outage affecting our operations in Fort Lauderdale. Similarly, the Fort Lauderdale office can act as necessary back-up for London.”

As a result of this change, Silversea has commenced recruiting for the specialist skills required in London.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, editor and proofreader for 53 years, and ITTN's News & Features Editor for 43 years. His travel blog is at www.thetravelbuddhist.com.

More in News

Willie Walsh Appointed Deputy Chairman of CarTrawler

Neil SteedmanSeptember 26, 2020

UNWTO Launches New Tourism Recovery Tracker

Neil SteedmanSeptember 25, 2020

Royal Caribbean announces updates to 2021 Summer cruises

Michael FloodSeptember 24, 2020

ITAA Calls for Covid-19 Tests Before Flight Departures

Neil SteedmanSeptember 24, 2020

“Celebrity Cruises’ newest ship, Celebrity Apex, arrives in Southampton

Michael FloodSeptember 23, 2020

IATA Calls for Universal Testing to Rebuild Aviation Confidence

Neil SteedmanSeptember 23, 2020

London Travel Week Will Be Fully Virtual in 2020

Neil SteedmanSeptember 23, 2020

What’s Another Green List?

Neil SteedmanSeptember 22, 2020

Unprecedented Industry Appeal to EC President to End Quarantines and Develop Common EU Testing Protocol

Neil SteedmanSeptember 22, 2020

Copyright © 2019 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland