SAA to Introduce Free Baggage Wrapping Service

SAA to Introduce Free Baggage Wrapping Service

South African Airways (SAA) has announced that, following a successful trial period, the airline is taking steps to offer a complimentary baggage wrapping service for customers travelling out of Johannesburg, as a permanent feature.

South African Airways Logo


On 22nd January 2014, SAA implemented a trial phase (to run until April 2014) and, on completion, 73% of bags had been wrapped and a pronounced decline in reported incidents of pilferage or damage was noted.

Following the successful trial and resulting positive customer feedback, SAA has now decided to permanently roll out the project nationally at all domestic airports where the airline operates. A supply chain process will now be initiated for the procurement of a service provider who will implement the service on a permanent basis.

“At all times, SAA endeavours to create innovative developments that seek to enhance value proposition to its customers,” said SAA spokesperson Tlali Tlali. “Therefore, the results of this trial are a testament to SAA’s commitment to customer satisfaction, ensuring safety and sustainable partnerships.”

SAA currently operates double daily direct flights from London Heathrow Terminal 1 (moving to the new Terminal 2 in October) to Johannesburg, connecting to over 30 destinations within Southern Africa. The airline has built an outstanding reputation for punctuality, winning the Flight Stats Award for the Most on Time Airline in the World twice during 2013.

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *


Michael Flood is the Editor of Ireland's leading travel industry publication, Irish Travel Trade News. With more than 35 years experience, he has accumulated an in-depth knowledge of the airline industry and the travel and tourism world.

More in News

Leitrim Leads the Way in Slow Adventure Tourism

Michael FloodOctober 17, 2018

IMFT 2018 Shines a Light on Thailand’s Thriving MICE Scene

Fergal McAlindenOctober 17, 2018

Nordic Business Class Service Enhancements

Neil SteedmanOctober 17, 2018

Introducing the Traditional ‘Kahvikutsut’

Neil SteedmanOctober 17, 2018

Best-in-Market In-flight Internet Service

Neil SteedmanOctober 17, 2018

Meaningful Encounters – Finnair and Finavia

Neil SteedmanOctober 17, 2018

New A350 Route to Los Angeles in 2019

Neil SteedmanOctober 17, 2018

Finnair Team in Ireland

Neil SteedmanOctober 17, 2018

The Sky’s the Limit as Mount Charles Announces £30m BIA Contract Deal

Michael FloodOctober 16, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland