South African Airways (SAA) has announced that, following a successful trial period, the airline is taking steps to offer a complimentary baggage wrapping service for customers travelling out of Johannesburg, as a permanent feature.
On 22nd January 2014, SAA implemented a trial phase (to run until April 2014) and, on completion, 73% of bags had been wrapped and a pronounced decline in reported incidents of pilferage or damage was noted.
Following the successful trial and resulting positive customer feedback, SAA has now decided to permanently roll out the project nationally at all domestic airports where the airline operates. A supply chain process will now be initiated for the procurement of a service provider who will implement the service on a permanent basis.
“At all times, SAA endeavours to create innovative developments that seek to enhance value proposition to its customers,” said SAA spokesperson Tlali Tlali. “Therefore, the results of this trial are a testament to SAA’s commitment to customer satisfaction, ensuring safety and sustainable partnerships.”
SAA currently operates double daily direct flights from London Heathrow Terminal 1 (moving to the new Terminal 2 in October) to Johannesburg, connecting to over 30 destinations within Southern Africa. The airline has built an outstanding reputation for punctuality, winning the Flight Stats Award for the Most on Time Airline in the World twice during 2013.