ClickandGo.com has made appointments to three new key roles in the company: Operations Manager, Insights/CRM Manager, and Inbound Call Centre Manager.
Sharon Lynch will be starting from 1st September 2016 as Operations Manager and has a wealth of experience in the operations and customer service area within the travel industry.
She previously held the position of Operations & Customer Service Manager in Thomas Cook Ireland and prior to this she looked after 77 staff (seven in head office and 70 overseas) as Holiday & Customer Service Manager in Budget Travel. She has great knowledge of the travel industry in Ireland and is highly experienced in building and running multiple teams in a fast-paced office environment.
Sharon will take over the responsibility of the Operations & Customer Service Department at ClickandGo to ensure maximum efficiency within the team, and to further develop procedures to improve work flow and communication internally and with customers.
Ken Wheatley will be starting full time from 7th June as the company’s new Insights/CRM Manager.
Ken has considerable experience managing large-scale technical projects with blue chip companies such as Vodafone, Bank of Ireland and Barclays. He is a qualified Oracle Database Administrator, Prince2 Practitioner and has extensive experience working with large datasets across SQL, Access or Excel.
Ken will focus on driving increased value from ClickandGo.com’s existing data platforms (InfusionSoft, Google Analytics and TravelSmart), and improve the frequency and depth of insight available to the marketing team and wider business.
Orla Kelly will be starting from 4th July as the new Inbound Call Centre Manager.
Orla has extensive customer care experience gained from working with companies such as 123.ie and ACC Bank. She has completed Advanced Diplomas in Coaching and Contact Centre Management and has experience in building small customer care centres to large scale.
Orla will have responsibility for the overall performance and budget of the call centre and manage all inbound sales channels, phone, email and social media, and will focus on future strategy and development of the call centre.