News

Travelport Digital: Mobile Travel Engagement for Airlines, TMCs and OTAs

Travelport Digital: Mobile Travel Engagement for Airlines, TMCs and OTAs

The Travelport Digital team in Dublin of Steven Ratcliffe, Vice President Product; Neil Gleeson, Director Customer Advocacy; Conor Cunningham, Senior Product Manager; and Cormac Reilly, Chief Customer Officer (above), recently briefed international travel media on the Travelport Digital product strategy and the importance of mobile, including the just-launched Trip Assist and Trip Engage mobile technology for agencies.

After a passport, a smartphone is now the most indispensable travel item, with consumers driving the demand for immediacy – and 97% always have their mobile turned on.

Mobile also presents significant benefits to airlines and travel agencies, including the opportunity to engage with customers in ways that are just not possible in other channels. Mobile enables personalised, one-to-one, continuous engagement with consumers throughout their entire journey – pre-trip, 48 hours before departure, at airport, inflight, at destination, and post trip.

Travelport Digital 2

“Travelport Digital provides airlines, TMCs and OTAs with a speedy solution to market,” said Conor. “We can build a front end for an app in hours and develop it in weeks rather than months – and we are experienced in integrating to airline systems.”

Airline clients to date include easyJet and Etihad Airways, with the latter’s travel app now number one in five countries and the number one free app overall. Agency clients include BCD Travel, for whom I’m Safe and Air Disruption/Compensation modules will be added in 4Q2017, and, just this month, the XL Travel Group in South Africa.

XLGO, Trip Engage and Trip Assist

XL Travel Group’s new itinerary app, XLGO, is a first in the market and the first to deploy Trip Assist, Travelport’s new mobile technology for agencies. See the following slides and www.ittn.ie/news/travelport-powers-xlgo-mobile-itinerary-app-new-trip-assist-technology/ for further details:

Travelport Digital 3

Travelport Digital 4

Travelport Digital 5

Travelport Digital 6

Travelport Digital 7

Travelport Digital 8

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 52 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 42 years.

More in News

Shannon Airport Welcomes Opportunity to Extend US Preclearance Facilities

Neil SteedmanJanuary 16, 2019

Dublin Airport Sets New Passenger Record in 2018

Michael FloodJanuary 16, 2019

Finnair to Fly to Sapporo in Japan

Michael FloodJanuary 15, 2019

Ryanair Holidays is “Discontinuing” Its Service

Neil SteedmanJanuary 15, 2019

CAR Advises Trade on Aviation Licences in Event of No Deal Brexit

Neil SteedmanJanuary 15, 2019

Cork International Travel Fair on First Weekend of February

Neil SteedmanJanuary 14, 2019

Turkish Airlines Bowling Tournament Excitement Has Begun

Michael FloodJanuary 11, 2019

Keith Prowse Appointed Official Irish Reseller for Wimbledon Hospitality Packages

Neil SteedmanJanuary 10, 2019

New Healthy and À la Carte Menus Onboard Air France Flights

Neil SteedmanJanuary 9, 2019

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland