News

Travelport Digital: Mobile Travel Engagement for Airlines, TMCs and OTAs

Travelport Digital: Mobile Travel Engagement for Airlines, TMCs and OTAs

The Travelport Digital team in Dublin of Steven Ratcliffe, Vice President Product; Neil Gleeson, Director Customer Advocacy; Conor Cunningham, Senior Product Manager; and Cormac Reilly, Chief Customer Officer (above), recently briefed international travel media on the Travelport Digital product strategy and the importance of mobile, including the just-launched Trip Assist and Trip Engage mobile technology for agencies.

After a passport, a smartphone is now the most indispensable travel item, with consumers driving the demand for immediacy – and 97% always have their mobile turned on.

Mobile also presents significant benefits to airlines and travel agencies, including the opportunity to engage with customers in ways that are just not possible in other channels. Mobile enables personalised, one-to-one, continuous engagement with consumers throughout their entire journey – pre-trip, 48 hours before departure, at airport, inflight, at destination, and post trip.

Travelport Digital 2

“Travelport Digital provides airlines, TMCs and OTAs with a speedy solution to market,” said Conor. “We can build a front end for an app in hours and develop it in weeks rather than months – and we are experienced in integrating to airline systems.”

Airline clients to date include easyJet and Etihad Airways, with the latter’s travel app now number one in five countries and the number one free app overall. Agency clients include BCD Travel, for whom I’m Safe and Air Disruption/Compensation modules will be added in 4Q2017, and, just this month, the XL Travel Group in South Africa.

XLGO, Trip Engage and Trip Assist

XL Travel Group’s new itinerary app, XLGO, is a first in the market and the first to deploy Trip Assist, Travelport’s new mobile technology for agencies. See the following slides and www.ittn.ie/news/travelport-powers-xlgo-mobile-itinerary-app-new-trip-assist-technology/ for further details:

Travelport Digital 3

Travelport Digital 4

Travelport Digital 5

Travelport Digital 6

Travelport Digital 7

Travelport Digital 8

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

dnata Dublin Airport Facility

Emirates Group Company dnata Opens Catering Facility at Dublin Airport

Neil SteedmanJanuary 18, 2018
Audrey Italy

Audrey Headon to Represent ‘Discovery Puglia’ and ‘Best Holidays in Italy’

Michael FloodJanuary 18, 2018
Banana Barracks

Lainey’s Adventures: Getting a Second-Year Working Holiday Visa in Australia

Neil SteedmanJanuary 18, 2018
Cork Airport Cork Travel Fair

Two-Day Cork Travel Fair in February

Neil SteedmanJanuary 18, 2018
Royal Caribbean International Myers-Briggs Company

Royal Caribbean International Teams Up with CPP-The Myers-Briggs Company

Neil SteedmanJanuary 18, 2018
Job Opportunities

Click&Go to Appoint Product Executive to Support Head of Product

Neil SteedmanJanuary 18, 2018
GTI Ireland WWI The Western Front

WW1: The Western Front with Ronan McGreevy

Neil SteedmanJanuary 18, 2018
IMG_0833

Topflight Drops Worldwide Programme and Madeira for 2018

Michael FloodJanuary 16, 2018
EU PSD2

Irish Travel Agents on PSD2 Card Surcharges Ban

Neil SteedmanJanuary 16, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland