News

Travelport Launches Smartpoint App

Travelport Launches Smartpoint App

Travelport today launches Travelport Smartpoint App, a new add-on application for the Galileo Desktop, which represents a significant advancement in Travelport’s graphical, point-and-click technology.

The application infuses the cryptic environment (Focalpoint) with a hybrid of native and point-and-click navigation, plus graphical user interfaces to speed up the reservation process, reduce call-handling time and improve the agent user experience.

Travelport Smartpoint App evolves the Galileo Desktop with dynamic and interactive technology to improve travel consultant productivity and customer service by combining efficiency of command entries with clarity of graphical overviews and click-through links. Moreover, Travelport Smartpoint App provides intelligent translation capabilities that allow agents to use commands from any GDS within a cryptic environment, thereby dramatically reducing training needs.

Travelport Smartpoint App powers up core functions to substantially reduce keystrokes when shopping and booking itineraries, reducing call handling times and overall keystrokes by 15% and up to 72% when searching for the ‘best’ fare. Agents can use point-and-click functionality across the board to search low fares, book flights, hotels and car rentals, and manage PNRs and profiles. An interactive calendar allows the travel agent to combine air and hotel in one search – all just with a simple click.

Travelport Smartpoint App was originally developed to fulfill the business needs of Travelport’s largest global customers, but the product’s benefits and capabilities became so far-reaching and broad-based that it is now available on a commercial basis.

“This is innovation at its very best,” said Gillian Gibson, Chief Marketing Officer for Travelport. “I foresee Travelport Smartpoint App being hungrily adopted by the industry, as it is easy to install, becomes operational extremely fast and, on top of that, it provides intelligent system translation capabilities. In other words, it supports other GDS languages, eliminates the need for re-training, and allows any user to hit the ground running with the GDS language they are used to.

“By building on how agents work today, Travelport Smartpoint App will strengthen their most valuable assets – their existing investments in people and technology.”

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

25th Irish Travel Trade Awards Winners

It’s Awards Time – Don’t Forget Your Business Cards!

Neil SteedmanNovember 23, 2017
IMG_1757

PATA Decides to Expand UK Chapter to Include Ireland

Michael FloodNovember 23, 2017
Taktsang Monastery Featured Image

Wonders of Bhutan: Thimphu, Haa Valley and Taktsang Monastery

Neil SteedmanNovember 23, 2017
Iberia Express Cork-Madrid

Iberia Express Expands Cork-Madrid Route for Summer 2018

Neil SteedmanNovember 23, 2017
Cobalt Aircraft

Cobalt Air Announces Year-Round Flights from Dublin to Cyprus

Neil SteedmanNovember 23, 2017
aer-lingus-a320

Aer Lingus Black Friday Fare Offers Have Arrived

Neil SteedmanNovember 23, 2017
Emirates Thales Next-Generation IFEC

Emirates Partners with Thales for Next-Generation Broadband Connectivity

Neil SteedmanNovember 23, 2017
IMG_1828

Galway Hosts Successful Worldchoice Conference 2017

Michael FloodNovember 21, 2017
Aer Lingus Seattle

Aer Lingus Announces New 
Direct Route to Seattle

Neil SteedmanNovember 21, 2017

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland