Travelport Launches Smartpoint App

Travelport Launches Smartpoint App

Travelport today launches Travelport Smartpoint App, a new add-on application for the Galileo Desktop, which represents a significant advancement in Travelport’s graphical, point-and-click technology.

The application infuses the cryptic environment (Focalpoint) with a hybrid of native and point-and-click navigation, plus graphical user interfaces to speed up the reservation process, reduce call-handling time and improve the agent user experience.

Travelport Smartpoint App evolves the Galileo Desktop with dynamic and interactive technology to improve travel consultant productivity and customer service by combining efficiency of command entries with clarity of graphical overviews and click-through links. Moreover, Travelport Smartpoint App provides intelligent translation capabilities that allow agents to use commands from any GDS within a cryptic environment, thereby dramatically reducing training needs.

Travelport Smartpoint App powers up core functions to substantially reduce keystrokes when shopping and booking itineraries, reducing call handling times and overall keystrokes by 15% and up to 72% when searching for the ‘best’ fare. Agents can use point-and-click functionality across the board to search low fares, book flights, hotels and car rentals, and manage PNRs and profiles. An interactive calendar allows the travel agent to combine air and hotel in one search – all just with a simple click.

Travelport Smartpoint App was originally developed to fulfill the business needs of Travelport’s largest global customers, but the product’s benefits and capabilities became so far-reaching and broad-based that it is now available on a commercial basis.

“This is innovation at its very best,” said Gillian Gibson, Chief Marketing Officer for Travelport. “I foresee Travelport Smartpoint App being hungrily adopted by the industry, as it is easy to install, becomes operational extremely fast and, on top of that, it provides intelligent system translation capabilities. In other words, it supports other GDS languages, eliminates the need for re-training, and allows any user to hit the ground running with the GDS language they are used to.

“By building on how agents work today, Travelport Smartpoint App will strengthen their most valuable assets – their existing investments in people and technology.”

Click to add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *


NEIL STEEDMAN has been a trade journalist, copywriter, editor and proofreader for 50 years, and News & Features Editor for ‘Irish Travel Trade News’ for the past 40 years.

More in News

Job Opportunities

Cassidy Travel to Appoint Business Development Manager

Neil SteedmanMarch 22, 2018
Royal Caribbean International’s Mariner of the Seas

Royal Caribbean International New Global Island Collection

Michael FloodMarch 22, 2018
Air France Hop!

Air France Extends Cork-Paris CDG Service to Year-Round Service

Neil SteedmanMarch 22, 2018
Irish Ferries Drayton Manor Theme Park

Irish Ferries Unveils Drayton Manor Theme Park Package

Neil SteedmanMarch 22, 2018
View of Trinidad, Cuba, taken from a Bell Tower

Lainey’s Adventures: Touring Trinidad in Cuba

Neil SteedmanMarch 22, 2018
Clubs to Hire

Clubs to Hire Founder Warns Popular Golf Destinations of Over-Pricing

Neil SteedmanMarch 22, 2018
Gibraltar Skywalk Opening

‘Luke Skywalker’ Opens Skywalk in Gibraltar

Neil SteedmanMarch 22, 2018
B737 Max 8

Air Canada Switches to Premium Economy on B737 MAX 8

Michael FloodMarch 20, 2018
Commission for Aviation Regulation

CAR Publishes Advice to Department on Package Travel Directive

Neil SteedmanMarch 20, 2018

Copyright © 2016 Belgrave Group Limited, C4 Nutgrove Office Park, Nutgrove Avenue, Rathfarnham, Dublin 14, Ireland