Travelport has launched Travelport Queue Control Console, a web-based product that empowers travel agents to automate part of their ticketing operations. The new product creates rules for how and when tickets are issued, saving agents time and improving efficiency. Galileo users in the EMEA regions are the first to benefit from this new functionality, while TQCC for Worldspan users is currently “on the development roadmap with a release date still to be confirmed”.
Sinead Reilly, Country Manager for Travelport Ireland, said: “We are delighted to launch Travelport Queue Control Console. Online and offline travel agents tell us they want to work as efficiently as possible and Travelport Queue Control Console delivers an automated process that takes care of routine, repetitive tasks, enabling agents to concentrate on other, more profitable, activities.”
Travelport Queue Control Console enables booking files to be sent through a criteria engine that allows only booking files that meet specific requirements, such as all fares guaranteed or no infant passengers, to be actioned. Automated ticketing capabilities go into the booking and issue the ticket without intervention, saving the agent time and improving accuracy.
The product allows agents to set up schedules that ensure tasks run on specific days, intervals, and times during the day to suit them and the product can monitor one or more queues for booking files to action. Queue placement automation enables tickets to be booked in one location and issued in another or booked by one agent and issued by another within the same location.
Travelport Queue Control Console is fully server based and uses web services to communicate with Travelport. It also provides agents full access to logs and other data that shows all system actions.