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United Goes for Uber

United Goes for Uber

United Airlines has became the first airline to offer customers Uber transportation services via its mobile app, further enabling travellers to use the United app for services throughout their entire travel experience.United

Customers with iOS and Android mobile devices may access Uber ground transportation information in the United app’s menu or in the ‘My Reservations’ card with a current reservation. The app will display Uber information, including types of available vehicles, estimated wait times and prices. After customers select a ride, the United app will automatically transfer them to the Uber app or the Uber website to sign up for an account to complete the transaction.

Customers who sign up for Uber via the United app and complete their first transaction will receive 1,000 MileagePlus award miles for a limited time.

“Our partnership with Uber offers customers new opportunities to simplify their travel experience,” said Praveen Sharma, United’s Vice President of Loyalty. “Customers can use the app to ensure a more convenient journey, from checking in for an international flight from their home or office to finding instant ground transportation options at their final destination.”

In addition to accessing ground transportation options and other features, customers can use the United mobile app on iOS and Android devices to do the following:

  • Book United flights, including award travel
  • Scan a valid passport to check in for international flights
  • Store mobile boarding passes for easy access at security and during boarding
  • Select seats and choose Economy Plus seating
  • Check the status of an upgrade and view inflight amenities
  • Access United Club information and purchase one-time passes

In July, United became the first US carrier to offer customers the ability to scan their passports to check in for international flights via their iOS and Android mobile devices. Later this year, United will begin to introduce its all-new united.com website, providing customers a simplified, clearer and faster user experience.

CIO Magazine recently selected United as a recipient of its CIO 100 Award, recognising the airline’s commitment to improving the customer experience with mobile technology.

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Michael Flood is an experienced travel expert with over 35 years' experience of the airline industry and the travel and tourism world.

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